Joshua Seow
Customer Service Officer Debt Colletion
Summary
Dynamic customer service professional with a proven track record at Kay.Hs Associate Pte Ltd, excelling in complaint handling and order management. Adept at enhancing customer satisfaction through effective communication and problem-solving skills, consistently delivering innovative solutions that align with client needs and company goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Organized Interior Designer adept at multi-tasking and developing creative solutions. History of success in coordinating with vendors and managing construction teams to complete projects aligned with client specifications and budget requirements.
Well-trained Assistant Restaurant Manager promoting 1.5 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Officer Debt Collector
Kay.Hs Associate Pte Ltd
03.2025 - 05.2025
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Interior Designer
Visionary Interior
02.2023 - 01.2025
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Developed comprehensive design concepts through sketches, renderings, and 3D models.
- Developed space planning concepts, color palette selections, and textile presentations.
- Conducted site visits and meetings with clients to gather necessary information for successful project execution.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Prepared product and layout documents implementing diverse design concepts.
- Enhanced client satisfaction by delivering innovative and functional interior design solutions.
Assistant Restaurant Manager
Guzman Y Gomez
07.2021 - 12.2022
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Managed team of up to 7 restaurant staff, maintaining exceptional customer service and quality standards.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Analyzed daily sales figures and developed strategies to increase sales.
Education
Diploma - Diploma in Management Studies
Singapore Institute of Management
Singapore 01.2018 - 05.2019
High School Diploma -
Bronte College of Canada
Canada 01.2014 - 06.2015
N Level -
St Gabriel Secondary School
Singapore 01.2010 - 12.2014
Skills
Customer support
Service recommendations
Inbound call management
Data entry
Customer focus
Complaint handling
Order management
Certification
Food and Beverage Safety and
Timeline
Customer Service Officer Debt Collector
Kay.Hs Associate Pte Ltd
03.2025 - 05.2025
Interior Designer
Visionary Interior
02.2023 - 01.2025
Assistant Restaurant Manager
Guzman Y Gomez
07.2021 - 12.2022
Food and Beverage Safety and
12-2019
Diploma - Diploma in Management Studies
Singapore Institute of Management
01.2018 - 05.2019
High School Diploma -
Bronte College of Canada
01.2014 - 06.2015
N Level -
St Gabriel Secondary School
01.2010 - 12.2014
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