JOSHUA PHUA
Summary
Starting in the Food & Beverage industry at the age of 17 years old, I quickly fell in love with every aspect of it and have not looked back since. My journey of 14years, thus far, have given me the opportunity, from a waiter to a bartender and eventually the chance to be a manager, guiding and grooming the younger generation of future. I have always been passionate about hospitality and ensuring that every guest that enters the restaurant have a wonderful time.
Overview
10
10
years of professional experience
Work History
Outlet Manager
Proper Concepts
03.2022 - Current
- Increased customer satisfaction by implementing efficient service strategies and staff training programs.
- Streamlined outlet operations for improved efficiency and cost-effectiveness through regular process evaluations.
- Achieved revenue growth by developing targeted sales initiatives and promotional campaigns.
- Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms, minimizing costs.
- Fostered a positive work environment by promoting teamwork and recognizing employee achievements.
- Optimized staff scheduling to ensure adequate coverage during peak hours without incurring excessive labor costs.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Interacted well with customers to build connections and nurture relationships.
Operation Director
Self-Employed
04.2021 - 10.2021
- Handled day-to-day overall operations, from kitchen to bar to floor.
- Implemented SOPs in workplace and continuously improved efficiency of fellow colleagues.
- Created work flow for kitchen and managed communication between floor and kitchen.
- Worked collaboratively with relevant leaders on improving operational flow and creation of new menu.
- Constantly brainstorming on coming up with promotions to increase customer flow and sales.
- Overlooked floor plan and design of bar & kitchen to make full use of space.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Always seeking out possible issues which may arise and providing solution when it happens before time to ensure minimal operation risk.
Outlet Manager
Boulevard Group
03.2019 - 02.2021
- Exhibited excellent staff management skills.
- Served as a friendly, hardworking, passionate and punctual employee.
- Assisted with opening 4 new outlets and operated as outlet manager in them.
- Together with the company's sommeliers, created the beverage menu (Wines/Sake/Cocktails) for the new outlets.
- Created SOP for each individual outlet leading to better customer service and efficient way of opening/closing.
- Leading by example to the team and always ensuring to take care of the well-being of each individual staff.
- Conducted training sessions for staff, both individually and cohesively.
- Provided excellent customer service and handling tough customers when junior staff is unable to.
- Fast learner and is not afraid to take on new challenges and responsibilities.
Senior Bartender
Bitters & Love
03.2016 - 02.2019
- Showed capability to consistently take on new responsibilities.
- Served as a friendly, hardworking, passionate and punctual employee.
- Coming up with creative and innovative cocktails for new menu.
- Took on responsibilities of ordering, processing of menu, creating new menus and training of staff.
- Assisted with setting up a cocktail bar in Manila.
- Supervised a team of bartenders, showing them how to fully utilize their time and using the bar to it's full potential.
- Facilitated training the team on bar service and created an efficient operational flow.
Bartender
Hopscotch Bar
09.2014 - 02.2016
- Consistently showcased creativity with crafting bespoken cocktails.
- Excellent team player and assisted managers and head bartenders with problem solving.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Responded to problems with excellent troubleshooting abilities.
- Constantly explored ways to enhance guest experiences.
- Provided bar patrons with optimal customer service.
- Acted as support to other bartenders by creating drinks, and helping to maintain and stocking bar when necessary.
Education
High School Diploma -
Republic Polytechnic
Singapore04.2012
Skills
- Decision Making
- Customer Service Management
- Team Leadership
- Employee Motivation
- Customer Relations
- Focus and Follow-Through
- Multitasking and Prioritization
Timeline
Outlet Manager
Proper Concepts
03.2022 - Current
Operation Director
Self-Employed
04.2021 - 10.2021
Outlet Manager
Boulevard Group
03.2019 - 02.2021
Senior Bartender
Bitters & Love
03.2016 - 02.2019
Bartender
Hopscotch Bar
09.2014 - 02.2016
High School Diploma -
Republic Polytechnic
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