Joshua Jeyaram
Bartender
Summary
Dynamic Head Bartender with a proven track record at Lavi Tapas, excelling in customer service and staff training. Expert in mixology and alcohol safety, I crafted seasonal cocktails that enhanced guest satisfaction and loyalty. Recognized for optimizing warm & friendly customer service, a deep spirit and cocktail knowledge & a well spoken character.
Overview
4
4
years of professional experience
Work History
Head Bartender
Lavi Tapas
12.2024 - 05.2025
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Senior Bart
Bar Madame
05.2024 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted management in creating promotional materials for upcoming events or specials.
- Supported special events coordination, providing customized beverage options tailored to client preferences.
- Optimized workflow efficiency by effectively delegating tasks among team members.
- Collaborated with kitchen staff to create pairings for the regular & special menus.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Muddy Murphy's
08.2023 - 05.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Oche SIngapore
11.2022 - 10.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Assisted with inventorying beverage stock and bar supplies.
Bartender
Mogambo
03.2022 - 09.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Server
Tango's Holland Village
10.2021 - 03.2022
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Barista
Hoshino Coffee
02.2021 - 08.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Education
Associate of Science - Engineering
Republic Polytechnic
9 Woodlands Ave 9 738964 04.2001 -
High School Diploma -
ABA International School Muscat
Muscat, Oman 04.2001 -
Skills
Attentive service
Preparing garnishes
Measurement accuracy
Quality control standards
Customer service
Staff training and supervision
Sales promotion
Bar equipment maintenance
Strong communication skills
Suggestive selling
Taking inventory
Advanced bartending techniques
Sales and upselling techniques
POS system proficiency
Alcohol safety
Mixology
Music
I have played the guitar since I was a kid and got into the piano later on, I have always been an avid music lover and love to discuss, socialize and engage in music oriented events.
Racing & Vehicular Engineering
I have always had a passion for racing and engineering, starting from a young age with my high exposure to cars. Having that been said I spent a lot of my free time researching cars and watching and attending motorsport events, primarily formula 1 races. It has quite simply been one of my lifelong loves and something I don't think I will ever give up. Through studying engineering I was able to fully utilize my prior knowledge and apply that to my passion for vehicular engineering using the studious knowledge I had acquired.
Timeline
Head Bartender
Lavi Tapas
12.2024 - 05.2025
Senior Bart
Bar Madame
05.2024 - 11.2024
Bartender
Muddy Murphy's
08.2023 - 05.2024
Bartender
Oche SIngapore
11.2022 - 10.2023
Bartender
Mogambo
03.2022 - 09.2022
Server
Tango's Holland Village
10.2021 - 03.2022
Barista
Hoshino Coffee
02.2021 - 08.2021
Associate of Science - Engineering
Republic Polytechnic
04.2001 -
High School Diploma -
ABA International School Muscat
04.2001 -