Joshua Clark
HR Manager
Singapore
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
9
9
years of professional experience
Work History
International HR Operations & Admin Manager
Walnut Coding
Singapore
06.2022 - Current
- Instrumental in the establishment of the HR team in Singapore, reported directly to the Head of HR and collaborated directly with the executive team to implement our market strategy and business goals
- Scaled HR Operations from 7 to 50+ employees in 6 months, worked with business partners to develop hiring pipeline, compensation structure, and performance management
- Led migration of existing HR data to a new HRMS, structured permission policy, system setup and configuration
- Overhauled international recruitment across 11 countries by leveraging EORs and direct contracting
- Moved all Singapore based workforce to direct hiring, oversaw all employment contracts and payroll
- Responsible for all MOM reporting, EP applications and regulatory compliance
- Administered all HR financials, streamlined budgeting and reimbursement processes resulting in a 28% cost reduction in monthly operations costs
- Optimized employee reimbursements by migrating to a more user friendly and cost-effective platform (Spenmo)
- Crafted and executed essential company travel, reimbursement, annual leave, and performance expectations policies
- Aligned policies to industry benchmarks
- Maintained and approved all annual leave records and special cases such as NS duty
- Benchmarked employee compensations and orchestrated performance rewards to ensure industry competitive packages
- Led training on all stages of the process from self-review to results communication to ensure compliance
- Part of the leadership team that led final performance calibrations
- Championed company culture initiatives such as a company-wide mentoring and management training program
- Organized company outings and holiday events
- Coordinated with executive leadership to align HR strategies with data-driven reports using python, excel, and in-house analytical tools
- Designed and implemented automated HR systems enhancing efficiency and self-service via Feishu/Lark.
Human Resources Specialist
Social Security Administration
08.2019 - 06.2022
- Led the successful introduction of a Cornerstone training platform to 6,000 employees, exhibiting change management prowess
- Developed an HRIS-based reporting system which was adopted across divisions managing 50,000 staff members
- Managed executive professional development programs and training to insure proper succession planning and service continuity
- Oversaw a team dedicated to internal performance and honor awards, maintaining integrity in award distribution
- Counseled on sensitive internal investigations, upholding ethical standards and leading with integrity
- Utilized technology and automation to enhance project organization and outcomes effectively.
Technical Expert
Social Security Administration
09.2017 - 08.2019
- Maintained a top secret security clearance as required for the projects I was assigned
- Provided technical expertise to our investigative arm to detect fraud and abuse within our organization
- Led directly to the recovery of more than 2,000,000 USD in misused funds
- Developed algorithms to detect suspicious patterns on more than 250,000,000 records, analyzed the results to enforce the provisions outlined in the Title II and Title XVI provisions of the Social Security Act.
Title II Claims Specialist
Social Security Administration
04.2015 - 09.2017
Education
Master's Degree - Public Administration and Social Service Professions
University of Chicago
01.2016
Bachelor of Arts (B.A.) - Sociology
Indiana University of Pennsylvania
01.2010
Skills
- Performance Management
- Staff Training and Development
- Strategic Planning
- Project Management
- Learning Management Systems
- Python (Programming Language)
- Microsoft Excel
- Cross-Functional Teamwork
- Innovation management
- Workforce Management
Awards
- Magna Cum Laude - Indiana University of Pennsylvania, 08/2010, Awarded to graduates who finish with an overall GPA above 3.75.
- Federal Employee of the Year (Team Award) - Federal Executive Board, 07/2021, Part of the Virtual Training Transformation Team that was selected for the 2020 (awarded in 2021) Federal Employee of the Year Awards.
Languages
English
First Language
Chinese (Mandarin)
Beginner (A1)
A1
Accomplishments
- Federal Employee of the Year Award (2020) - For leading the virtual team transition project
References
References available upon request.
Timeline
International HR Operations & Admin Manager
Walnut Coding
06.2022 - Current
Human Resources Specialist
Social Security Administration
08.2019 - 06.2022
Technical Expert
Social Security Administration
09.2017 - 08.2019
Title II Claims Specialist
Social Security Administration
04.2015 - 09.2017
Master's Degree - Public Administration and Social Service Professions
University of Chicago
Bachelor of Arts (B.A.) - Sociology
Indiana University of Pennsylvania
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