Josheni Manivannan
Overview
5
5
years of professional experience
Work History
Executive Assistant/Admin
SP Services
04.2024 - 01.2025
- Managed and responded to queries via a common mailbox and hotline.
- Assigned applications to the technical officers for large and small installation projects.
- Processed applications for HDB meter installation and auditing.
- Conducted system meter tagging and handled procurement and invoicing matters.
- Collated KPI report statistics, generated appointment and completion letters, and dispatched letters for customers.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and databases to track, analyze, and report on job assignments.
- Assisted with company wide UAT testing for new SAP alternative.
- Initiated and led the process of indexing, archiving, and digitizing legacy paperwork and test reports dating back to the 2000s, improving document accessibility and organization for future use.
Customer Service Officer - Call Centre
M1 Ltd
10.2023 - 01.2024
- Diagnosed and resolved technical problems by guiding customers through troubleshooting processes, ensuring prompt issue resolution.
- Responded to customer inquiries via phone, addressing concerns related to billing, service outages, and technical issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Specimen Management Officer
NPARKS - Herbarium
03.2023 - 10.2023
- Mounted and processed dried plant specimens.
Swab Assistant/Admin + Vaccine Admin
Fullerton Health Group
08.2021 - 12.2022
- Registration of passengers/patients for ART and PCR swab tests.
- Backend administrative tasks on the Swab Registration System and Plato EMR system.
- Assessed and ingested overseas Covid-19 vaccine records into the NIR (National Immunology Registry).
- Advised cruise staff on accepted vaccine permutations.
Vaccination Assistant
Healthway Medical Group
05.2021 - 11.2021
- Registered and assessed patient eligibility for the Covid-19 vaccine.
Lounge Associate
SATS PPG
10.2019 - 03.2020
- Checking passengers into the lounge and handled general enquiries.
- Stocktaking and general administrative tasks.
- Ensuring all lounge facilities were cleaned and set up for the next working day.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
Diploma - Aerospace Electronics
Temasek Polytechnic
Singapore01.2020
GCE 'O' Levels -
St. Theresa's Convent
Singapore01.2016
Skills
- Microsoft Word
- Excel
- Powerpoint
- Customer Service
- Conflict Resolution
- Problem Solving
- Flexibility
- Teamwork
- Filing and data archiving
- Phone etiquette
Certificates And Awards
- 32nd YMCA Plain English Speaking Awards Competition, 2018
- Singapore Polytechnic Debate Open, 2018
- Awards for Excellence, 2018
- Emcee at the Event - Parents Connect, 2018
- Student Speaker - Hwa Chong British Parliamentary Debate Championships, 2017
- NTU Inter Tertiary Pro-Ams Debating Championship, 2017
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Executive Assistant/Admin
SP Services
04.2024 - 01.2025
Customer Service Officer - Call Centre
M1 Ltd
10.2023 - 01.2024
Specimen Management Officer
NPARKS - Herbarium
03.2023 - 10.2023
Swab Assistant/Admin + Vaccine Admin
Fullerton Health Group
08.2021 - 12.2022
Vaccination Assistant
Healthway Medical Group
05.2021 - 11.2021
Lounge Associate
SATS PPG
10.2019 - 03.2020
Diploma - Aerospace Electronics
Temasek Polytechnic
GCE 'O' Levels -
St. Theresa's Convent
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