JOSEPH THIAM SENG ONG

• Lead a team of the cleaning auditors on their work performance.
• Problem Solving arising on NEA compliance and regulations,
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Gathered and organized materials to support operations.
• Implemented standard of procedures on the guidelines of NEA

and educate relevant vendors strictly to follow the rules and

regulations.

• Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
• Kept high average of performance evaluations.
• Coordinated facilities management and collaboration with the

Premise Manager (Vice-Principal) together with the Operation

Manager to ensure clean, quality and safety environment for

students in the school.

• Developed and monitored key performance indicators on every department to drive operational excellence.
• Collaborated with supply chain teams to optimize inventory management systems.
• Ensure the merchandise displayed in all locations at our convenience store must be full and attractive.
• Oversaw daily operations, ensuring compliance with safety and regulatory standards. E.g Sump tank, pump island, roof top, c-store keep under the room temperature.
• Managed team schedules and resource allocation to optimize workflow efficiency.
• Implemented process improvements that enhanced service quality and customer satisfaction.
• Trained our Staff supervisor, cashiers and pump attendants to achieve a high-performance work environment.
• Developed operational strategies to reduce costs while maintaining service excellence.
• Analyzed sales performance metrics to drive up and continuous

to give feedback how to improve in work efficiency operations.

• Led safety audits, identifying risks and implementing corrective actions to ensure employee well-being.
• Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
• Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.

• Analyzed market trends to inform strategic planning and decision-making initiatives.
• Dealing with high stream of HDPE, LDPE, PP and compound

materials

• Managed project timelines and deliverables, ensuring alignment with organizational goals.
• Developed training programs to improve staff performance and knowledge retention.
• Implemented process improvements that reduced operational costs and increased productivity.
• Oversaw budget management, optimizing resource allocation across projects and departments.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• DIPLOMA IN FACILITIES MANAGEMENT

A) Facilities Management and its Principles

B) Refurbishment Works

C) Maintenance Management

D) Asset Management

E) FM Resources Management

F) Produrement Routes and Contract

• Completed professional development in LCCI DIPLOMA IN MARKETING

• GCE O LEVEL

E Mathematics B4

Accounting B3

Chinese as 2nd Language C6

eNGLISH Language C6