Joseph Loo Chan Tiong
Summary
Driven by a deep passion for leveraging AI and data engineering to solve complex challenges, I am eager to contribute to the development and enhancement of cutting-edge AI solutions. My background, encompassing experience in consulting, business ownership, and significant public sector IT roles, has equipped me with a robust understanding of system management, data security, and business intelligence. I am particularly enthusiastic about applying my expertise in Python, Power BI, and SQL to develop and maintain scalable AI models and efficient data pipelines. My experience orchestrating critical IT systems and implementing robust data protocols, coupled with a strong desire to learn and contribute to AI initiatives, makes me a dedicated and adaptable candidate ready to embrace this exciting transition into data engineering
Overview
26
26
years of professional experience
Work History
Senior Manager (Data Analytics & Opstech)
MOH
12.2022 - 12.2024
- Vendor Management: Orchestrated seamless operations of SwiftDispatch Portal, Zendesk system, and AWS cloud services, ensuring 99.9% uptime and optimal performance
- System Administration: Managed access rights and user permissions for 12 mission-critical IT systems (7 mainstream, 5 non-mainstream), implementing robust security protocols and streamlining operational efficiency
- Knowledge Management: Spearheaded the design and implementation of knowledge management systems across 3 departments, enhancing information sharing and productivity
- Data Security: Led the implementation of a comprehensive data security maintenance program, ensuring compliance with industry regulations and successfully mitigating potential security risks
Senior Manager (Data Analyst/Data Manager)
MOH (BGC)
06.2022 - 12.2022
- Collaborated with MOH Infocomm and GovTech on technology innovation projects and conduct regular reviews and continuous improvement of business continuity plans
Operations Manager
Arrowcrest Technologies
08.2012 - 01.2015
- Led and mentored a team of engineers, implementing operational policies that enhanced customer satisfaction and increased CSAT scores
- Implemented continuous improvement initiatives through targeted technical training programs
- Overseeing the implementation of the Singapore Sports Hub Business Information System, a comprehensive solution encompassing 10 integrated subsystems (Access control and accreditation, BI Reporting, CRM, Digital Signage, Event Booking Management System, ERP, Web Portal (B2C, B2B and B2E), Mobile applications, Integrated Control Management Systems and Biztalk Interface and Integration.), I managed a team of 10 subcontractors and cross-functional teams
- This involved effectively navigating the project's complexity and ensuring seamless integration, stakeholder satisfaction, and on-time, within-budget completion
Small Business Owner
JL Aries
01.2002 - 01.2012
- As a small business owner, I help clients implement effective solutions using Oracle eBusiness Suite, Business Intelligence applications, and Smart/Advanced Metering Infrastructure (AMI) systems, including STS prepaid metering
- My consulting services span market analysis, technical assessments, pre-sales support, and project management, ensuring successful project delivery
Manager
Deloitte Consulting
01.1999 - 01.2002
- Led multiple client engagement projects, demonstrating expertise in strategic planning and stakeholder communication
Education
M.Sc. - Information Technology
University of Glasgow
Diploma - Programming & System Analysis
Japan-Singapore Institute of Software Technology
Algoritma Data Science Bootcamp -
Ngee Ann Polytechnic
Professional Certificate -
Google Analytics (GA4)
Python and GPT4 For Beginners -
Architecting on AWS -
Data Visualization with Power BI -
IBM i.am-vitalize AI Track -
Skills
Programming: Proficient in Python (TensorFlow, PyTorch, scikit-learn) and R (statistical modeling, data analysis)
Machine Learning: Practical experience in machine learning model utilization and implementation
AI Platforms: Experienced with IBM Watson Studio (Watson Assistant, Watson OpenScale)
Database Management: Expertise in database querying (SQL, PL/SQL, MS SQL, MongoDB, PostgreSQL, DB2)
Data Visualization: Skilled in creating insightful visualizations using Power BI and Qlik Sense
Cloud Computing: Familiarity with cloud platforms, including AWS and IBM Cloud Object Storage
Data Analytics: Strong foundation in data analysis for AI development and evaluation
Problem-Solving: Proven ability to troubleshoot and resolve complex technical issues
Analytical & Critical Thinking: Demonstrated analytical and critical thinking skills in AI solution design
Scripting & Automation: Proficiency in shell scripting for task automation and server management
Technology Competencies
- R, Python, SQL, PL/SQL, .Net, Shell Script, Pro
- C, C, Zendesk Explore Dashboards, Power BI, QlikView, Qlik Sens, IBM Watson Studio, Watson Assistant, Watson Open Scale, Machine Learning applications, Oracle, MS SQL, Cloudant, MongoDB, PostgreSQL, DB2, Cloud Object Storage, IBM, AWS
Business Competencies
- Enterprise Performance Management
- Software Development Lifecycle
- Consultancy/Implementation
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
IBM Artificial Intelligence Practitioner - Certificate
IBM Data Science Practitioner - Certificate
IBM Cloud Computing Practitioner - Certificate
Enterprise Design Thinking Graduate - Certificate
Data Science Bootcamp with Data Visualisation Specialisation (Performance)
Data Science Bootcamp with Machine Learning Specialisation (Performance)
Timeline
Senior Manager (Data Analytics & Opstech)
MOH
12.2022 - 12.2024
Senior Manager (Data Analyst/Data Manager)
MOH (BGC)
06.2022 - 12.2022
Operations Manager
Arrowcrest Technologies
08.2012 - 01.2015
Small Business Owner
JL Aries
01.2002 - 01.2012
Manager
Deloitte Consulting
01.1999 - 01.2002
Diploma - Programming & System Analysis
Japan-Singapore Institute of Software Technology
Algoritma Data Science Bootcamp -
Ngee Ann Polytechnic
Professional Certificate -
Google Analytics (GA4)
Python and GPT4 For Beginners -
Architecting on AWS -
Data Visualization with Power BI -
IBM i.am-vitalize AI Track -
M.Sc. - Information Technology
University of Glasgow
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