Josephine Tang
Summary
Accomplished Operation Executive with a proven track record at 99 Group, enhancing operational efficiency and stakeholder satisfaction. Expert in operations management and team leadership, I've significantly improved end-user satisfaction and operational performance. Skilled in [Software] and adept at fostering professional relationships, my strategic approach has driven organizational growth and productivity.
Overview
15
15
years of professional experience
Work History
Operation Executive
99 Group
08.2022 - Current
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Developed strong relationships with stakeholders, improving collaboration and negotiation outcomes.
- Managed Telemarketer Team to achieve project goal.
- Improved end-users satisfaction rates through timely communication and effective issue resolution.
- Collaborated with key stakeholders to develop strategic plans for organizational growth.
- Provided ongoing training to team members, enhancing skillsets and overall productivity.
- Optimized supply chain processes for increased
- Analyzed data and metrics to identify areas of improvement in operational performance.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
- Developed operational processes to help organization adapt to market change.
- Leveraged meeting minutes to measure progress and accountability.
- Tended to urgent correspondence to facilitate communication or resolution.
- Introduced new methods, practices, and systems to reduce turnaround time.
Counter Manager
L'Oreal- Shu Uemura
06.2015 - 07.2022
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Achieved sales goals through effective communication and demonstration of products.
- Conducted monthly audits of stock levels for accurate record-keeping purposes.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Implemented visual merchandising strategies to attract customers and promote featured products.
- Optimized counter space utilization by reorganizing displays based on product popularity or seasonal trends.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
- Collaborated closely with vendors for timely delivery of orders while maintaining a healthy professional relationship.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
- Collaborated with team members to improve overall store performance and achieve targets.
- Monitored competitor activity within the market segment to stay ahead with innovative strategies.
- Conducted regular staff training sessions for product knowledge and sales techniques.
- Analyzed sales trends to make informed decisions on promotional activities and product offerings.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
Guest Relations Officer
HKR, Beaufort Hotel (SPA Botanica)
05.2014 - 04.2015
- Greeted guests upon arrival and offered assistance.
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Organized guest events and activities to create memorable experiences and foster positive relationships.
- Coordinated special requests from guests, including transportation arrangements or local activity bookings.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Maintained consistent positive customer feedback.
- Assisted in updating hotel information systems for streamlined operations and better data management.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Answered guest inquiries and provided information regarding hotel services and amenities.
Beauty Advisor
Amorepacific
04.2010 - 03.2014
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Recommended specific hair and beauty products to meet individual customer needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
Administrative Assistant
Church Of Good Shepard
01.2009 - 01.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
High School Diploma -
Tamasek Polytechnic
Singapore04.2025
High School Diploma -
Si Mei ITE
Singapore03.2014
Skills
- Scheduling Coordination
- Operational Efficiency
- Operational Excellence
- Operations Management
- Performance Analysis
- Business Development
- Hiring and Onboarding
- Proficient in [Software]
- Customer Service
- Product Knowledge
- Goal Setting
- Team Development
Timeline
Operation Executive
99 Group
08.2022 - Current
Counter Manager
L'Oreal- Shu Uemura
06.2015 - 07.2022
Guest Relations Officer
HKR, Beaufort Hotel (SPA Botanica)
05.2014 - 04.2015
Beauty Advisor
Amorepacific
04.2010 - 03.2014
Administrative Assistant
Church Of Good Shepard
01.2009 - 01.2010
High School Diploma -
Tamasek Polytechnic
High School Diploma -
Si Mei ITE
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