Josephine Shain
Senior Application Specialist
Summary
Senior IT Consultant with 8+ years of experience across IT services, finance, stock exchange, healthcare and government sectors. Proven expertise in delivering end-to-end IT solutions that enhance business growth and operational efficiency. Skilled in managing the full project lifecycle, from requirements gathering to deployment and post-launch support. Strong communicator with a track record of collaborating across teams to achieve organizational goals. Dedicated to staying updated on emerging technologies to provide innovative, value-driven solutions.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Senior Application Development Specialist
Accenture - Ministry of Health
03.2023 - 10.2024
- Backend team member providing functional and technical support for National Electronic Health Record (NEHR), healthcare system managed by Singapore’s Ministry of Health
- Investigated and resolved user tickets (both SIT and Production).
- Managed server licensing and inventory audits.
- Led patch management for servers.
- Investigated and resolved production and lower environment tickets.
- Provided reliable release deployment support overnight, ensuring smooth and uninterrupted operations.
- Resolved system test and validation problems to provide normal program functioning
- Participated in design and planning exercises for future software rollouts
- Explained project technical risks and benefits during project kick-off
Senior Backend Developer
Accenture - Ministry of Defense
09.2021 - 02.2023
- Backend developer for APIs used in OneNS mobile app, supporting activities for national servicemen
- Developed new APIs, unit tests, and microservices using Java Spring Boot
- Managed GitLab and AWS API deployments
- Provided support for go-live operations and hyper care.
- Employed coding practices based on commonly accepted standards to establish site layout and user interface
- Performed unit testing of web applications and troubleshot issues
- Conducted unit testing to deliver optimal browser functionality
Senior Application Consultant
Singapore Exchange
01.2021 - 08.2021
- Identity Access Management (IAM) system built on ForgeRock Identity Management Platform for SGX internal/external users
- Provided support and resolved user issues
- Led system enhancements and new module development
- Coordinated project activities across teams.
- Bolstered application reliability by establishing and maintaining thorough documentation of system specifications, design decisions, and user requirements
Senior IT Executive
Hong Leong Finance
06.2017 - 01.2021
- Developed and enhanced system managing deposits, loans, and credit processing
- Gathered requirements, developed new features, and resolved bugs
- Managed user acceptance testing (UAT)
- Provided 24/7 support.
- Ensured compliance with industry regulations by developing policies governing data privacy, security, and retention practices
- Analyzed financial investment in IT systems, potential return on investment and impact on productivity
Software Engineer
Stratech Systems Ltd
04.2016 - 06.2017
- Developed mobile communication servers and upgraded the system for HD detection
- Gathered user requirements and participated in project discussions
- Upgraded the pan-tilt camera control module using C++.
Software Developer
Concorde Security Solutions Pte Ltd
11.2014 - 03.2016
- Developed and maintained Central Information Management System (CIMS) and I-Man Access Control System (IMACS)
- Consulted on system design and architecture
- Assisted on system development, including user access control and audit trail features using JAVA Spring MVC.
Education
Bachelor of Engineering in Information Technology -
West Yangon Technological University
Yangon, Myanmar 12.2008 - 03.2013
Certificate in Systems Analysis -
National University of Singapore
Singapore 02.2014 - 08.2014
Diploma in Microsoft .NET Programming -
Center For ICT Trainings
Yangon, Myanmar 11.2012 - 05.2013
Skills
- Microsoft Technologies: C, C#NET 35/40, ADONET, LINQ, ASPNET, Entity Framework
- Java: Java, J2EE, Servlets, JSP, Spring boot, Microservices
- Linux: Shell Scripting, C programming
- Cloud Technologies: AWS
- Database: SQL Server, MySQL, HeidiSQL, SYBASE, DBeaver
- Tools: Visual Studio, Eclipse, NetBeans, IntelliJ
- Web Designing: HTML, CSS, JavaScript, JQuery, Bootstrap
- Reporting: Crystal Report, RDLC, Jasper Report
- Other: Prototyping, System Thinking, Unit Testing, Integration Testing, System Testing, ForgeRock, Postman
Personal Information
- Date of Birth: 08/19/91
- Gender: Female
- Nationality: Myanmar
Timeline
Senior Application Development Specialist
Accenture - Ministry of Health
03.2023 - 10.2024
Senior Backend Developer
Accenture - Ministry of Defense
09.2021 - 02.2023
Senior Application Consultant
Singapore Exchange
01.2021 - 08.2021
Senior IT Executive
Hong Leong Finance
06.2017 - 01.2021
Software Engineer
Stratech Systems Ltd
04.2016 - 06.2017
Software Developer
Concorde Security Solutions Pte Ltd
11.2014 - 03.2016
Certificate in Systems Analysis -
National University of Singapore
02.2014 - 08.2014
Diploma in Microsoft .NET Programming -
Center For ICT Trainings
11.2012 - 05.2013
Bachelor of Engineering in Information Technology -
West Yangon Technological University
12.2008 - 03.2013
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