Josephine Peh Swee Geok
Summary
To Secure a Sales/Marketing position that could possible offer a wide range of opportunities for professional growth and development.
Overview
30
30
years of professional experience
Work History
Store Manager
SEMiR International PTE LTD
10.2024 - Current
- Directed daily operations to ensure seamless store functionality and customer satisfaction.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Trained and mentored team members, fostering a culture of excellence and accountability.
- Analyzed sales data to identify trends, informing strategic product placements and promotions.
- Developed and executed staff scheduling processes, improving workforce efficiency and coverage.
- Enhanced customer service protocols, resulting in improved feedback scores and repeat business.
- Collaborated with corporate leadership on strategic initiatives to drive store performance improvements.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Assistant Store Manager
J&R Bossini Fashion Pte Ltd
01.2020 - 09.2024
- - Responsible for daily management, achievement of sales, overall security & safety of staff, merchandise/stocks inventory, property and equipment in the store.
- - Administrative Duties:
- - Customer Analysis
- - Planning Duty Roster
- - Staff attendance record
- - Product Knowledge
- - Performed monthly inventory stock check
- - Conduct all new hire on the job training by using buddy system.
- - Conduct On-The-Job training on the stores’ standard operating procedures for new hires
- - Guide ITE intern learning during their learning journey with Bossini
- - Prepare ITE intern learning reports for school and HR Team
- - Ensures proper and prompt customer service to achieve customer satisfaction that would create good relationship with the customers.
- - Follow up customer feedback and grievances
- - To be a role model for all staff in terms of sales performance and excellent customer service.
- - To handle customer's complaints tactfully and professionally.
- - Ensure smooth operations of store
- - Be a role model and lead my team to achieve towards sales target
Assistant Store Manager
VF Brands Pte Ltd (Timberland)
12.2016 - 05.2019
- - Responsible for daily management, achievement of sales, overall security & safety of staff, merchandise/stocks inventory, property and equipment in the store.
- - Assisting the Boutique Operations Manager in ensuring successful implementation of sales strategies.
- - Administrative Duties:
- - Customer Analysis
- - Duty Roster
- - Staff commission/incentive
- - Product Knowledge
- - Performed monthly inventory stock check
- - Conduct interview for part timers
- - Conduct all new hire on the job training
- - Conduct On-The-Job training on the stores’ standard operating procedures for new hires
- - Guide intern learning during their learning journey with Timberland
- - Prepare intern learning reports for school and HR Team
- - Ensures proper and prompt customer service to achieve customer satisfaction that would create good relationship with the customers.
- - Follow up customer feedback and grievances
- - To be a role model for all staff in terms of sales performance and excellent customer service.
- - To handle customer's complaints tactfully and professionally.
- - Ensure smooth operations of store
- - Be a role model and lead my team to achieve towards sales target
Assistant Store Manager
Coldwear Pte Ltd
10.2008 - 12.2016
- - Responsible for daily management, achievement of sales, overall security & safety of staff, merchandise/stocks inventory, property and equipment in the store.
- - Conducts daily briefing with the staffs.
- - Training of new staffs.
- - Formulates strategies and action plans for new arrivals, slow moving and other non moving items.
- - Ensures proper and prompt customer service to achieve customer satisfaction that would create good relationship with the customers.
- - Prepare monthly sales report and other operation related doc for monthly meeting.
Senior Sales Assistant (Infant/Kids Dept)
Takashimaya Singapore Ltd
01.1997 - 06.2008
- - Perform standard daily operation.
- - Performing Cashiering.
- - Guide along 1st timer parent with our baby shopping list what to prepare and purchase for their newborn baby
- - Ensures proper and prompt customer service to achieve customer satisfaction that would create good relationship with the customers.
- - Call up consignment supplier to reorder sellable stocks and ensure stocks able to deliver on time.
- - Tie Up with suppliers for yearly Baby Fair's lucky draw prizes.
- - Wrap up Baby's hamper as per customer's request.
Education
Secondary - undefined
North View Secondary School
01-1995
Primary - undefined
Pei Ying Primary School
01-1989
Primary - undefined
Ghim Moh Primary School
01-1986
Skills
- Work/Goal Oriented
- Enthusiastic and Expressive
- Adventurous
- Sense of Responsibility
- Creative and Resourceful
- Time Management Skills
- Dynamic Team Player
- Quick Learner
- Cooperative and Empathic
- Language: Proficient Writing and Speaking English and Chinese
- Computer: Microsoft Office Application (Word, Excel, Access Power Point), Open Office Applications and Minor Troubleshooting
- Figures: Basic Accounting
- Organization: Team Activity Coordination
- Customer service
- Multitasking and organization
- Store operations
- Friendly and positive
- Inventory management
- Shift scheduling
- POS systems
Personal Information
- Name: Josephine Peh Swee Geok
- Nationality: Singaporean
- Gender: Female
- Race: Chinese
- Age: 48
- Dialect Group: Hokkien
- Date of Birth: 28th Jan 1976
- Marital Status: Divorced
Section name
- Expected Salary: $3500 - $3800
- Available Date: 2 weeks from now
Timeline
Store Manager
SEMiR International PTE LTD
10.2024 - Current
Assistant Store Manager
J&R Bossini Fashion Pte Ltd
01.2020 - 09.2024
Assistant Store Manager
VF Brands Pte Ltd (Timberland)
12.2016 - 05.2019
Assistant Store Manager
Coldwear Pte Ltd
10.2008 - 12.2016
Senior Sales Assistant (Infant/Kids Dept)
Takashimaya Singapore Ltd
01.1997 - 06.2008
Secondary - undefined
North View Secondary School
Primary - undefined
Pei Ying Primary School
Primary - undefined
Ghim Moh Primary School