Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

JOSEPHINE MIJARES

Singapore

Summary

Human Resources Supervisor with over 5 years of experience in employee relations, performance management, and recruitment. Demonstrates strong communication and leadership skills, effectively resolving conflicts and ensuring operational efficiency. Proficient in Microsoft Excel and knowledgeable in Power BI, contributing to data-driven decision-making. Experienced in managing patient and clinic relations within healthcare organizations, enhancing customer service outcomes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Human Resources Supervisor

Concentrix Services Pty Ltd ROHQ
MetroManila
02.2015 - Current
  • Supervised staff of benefits analysts administering corporate life insurance and educational assistance programs.
  • Coached direct reports through OTOs, ensuring performance improvement when necessary.
  • Monitored ticket resolution to consistently meet SLA requirements.
  • Compiled monthly productivity reports in alignment with Operational Level Agreements.
  • Coordinated activities with vendors, particularly for life insurance and financial services
  • Developed comprehensive reports and presentations for People Solutions directors and Finance leads.
  • Streamlined HR processes, enhancing new hire orientations and onboarding training.
  • Resolved employee conflicts promptly while adhering to corporate procedures.

Company Nurse

Concentrix Services Pty Ltd ROHQ
MetroManila
02.2015 - 11.2016
  • Supplied wellness materials and information to employees to prevent sickness, fatigue and mental burnout while fostering positive company culture.
  • Offered ambulatory care by treating sore throats, earaches, rashes, pink eye and other ailments to proactively manage chronic conditions, prevent serious illness and improve overall health of employees.
  • Conducted nursing assessment, triage, treatment and education for employee health concerns.
  • Evaluated and administered pharmacological treatment to employee illness and injury by using standard and ethical nursing practices.

Clinic Nurse Trainee

Ambulatory Healthcare Institute, Inc. (Clinica Manila Multi Specialty Clinic)
MetroManila
09.2014 - 02.2015
  • Evaluated patient histories and current symptoms to inform treatment decisions.
  • Conducted ECG, treadmill stress tests, and Holter tests for diagnostic purposes.
  • Administered medications and treatments while monitoring responses and adjusting care plans.
  • Facilitated annual physical exams, ensuring thorough assessments of patient health.
  • Performed triage on incoming patients to assess severity of conditions.
  • Coordinated with healthcare teams to develop and enhance treatment strategies.
  • Guided patients to specialist doctors for advanced care as needed.
  • Assisted physician in minor surgical procedures, supporting efficient operations.

Education

Bachelor of Science - Nursing

Delos Santos STI College
Philippines
05-2011

Skills

  • Benefits administration
  • Employee coaching
  • Conflict resolution
  • Performance management
  • HR reporting
  • Vendor management
  • Data analysis
  • Problem solving
  • Labor relations
  • Onboarding process
  • HR policies implementation
  • Patient assessment
  • Wellness program development
  • Health education
  • Licensed RN

Certification

  • Registered Philippine Nurse

Languages

French
First Language

References

References available upon request.

Timeline

Human Resources Supervisor

Concentrix Services Pty Ltd ROHQ
02.2015 - Current

Company Nurse

Concentrix Services Pty Ltd ROHQ
02.2015 - 11.2016

Clinic Nurse Trainee

Ambulatory Healthcare Institute, Inc. (Clinica Manila Multi Specialty Clinic)
09.2014 - 02.2015

Bachelor of Science - Nursing

Delos Santos STI College

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JOSEPHINE MIJARES