Josephine June
Summary
Polite and professional, as well as adept at using good communication and problem-solving abilities to each customer issue. A track record of exceeding productivity and quality targets in high-volume settings. Capable of developing long-term, devoted consumer connections.
Overview
2
2
years of professional experience
Work History
Call Center Agent
Le Meridien Hotel
01.2022 - Current
- Answered consumer calls and provided information about products and services.
- Every day, I assisted a huge number of customers with a good attitude and an emphasis on customer satisfaction.
- Prioritized consumer demands by providing prompt service.
- Learned and maintained in-depth knowledge of product and service information in order to provide knowledgeable and intelligent solutions to a wide range of client questions.
- Responded to requests, assisted with product selection, and handled ordering operations to provide exceptional customer service.
Communication Executive
Omniraise
10.2021 - 12.2021
- Promoting the importance of environmental protection, particularly for nature and endangered species
- Assisting the company in raising funding for environmental causes
- Motivate, encourage, and broaden the public's knowledge of the necessity of environmental stewardship for the future.
Education
Bachelor of Science - Tourism Management
Universiti Teknologi MARA
Kota Kinabalu Sabah09.2021
Skills
- Analyze Call Volume
- Customer Retention Techniques
- Displays of Visual Information
- Answering Questions in a Persuasive Communication Style
- Resolution of Issues and Complaints
- Under Pressure, Remain Calm and Professional
Accomplishments
Because of our credibility and commitment, Call Centre Team just received the Service Hero Award.
Timeline
Call Center Agent
Le Meridien Hotel
01.2022 - Current
Communication Executive
Omniraise
10.2021 - 12.2021
Bachelor of Science - Tourism Management
Universiti Teknologi MARA
Similar Profiles
Jordan SanchezJordan Sanchez
Food Runner at Le Meridien HotelFood Runner at Le Meridien Hotel
Nima ThinleyNima Thinley
Kitchen Hand at Le Meridien HotelKitchen Hand at Le Meridien Hotel
SYED MUHAMMAD DANISHSYED MUHAMMAD DANISH
Site Store Coordinator at Le Meridien Hotel SiteSite Store Coordinator at Le Meridien Hotel Site