Josephine Chang
Summary
A dynamic Asst Manager with a proven track record at Great Eastern, I excel in customer satisfaction and workload management. Known for promptly resolving complaints, enhancing customer relations, and leading teams to meet tight deadlines. My strong admin background and effective communication skills have significantly improved stakeholder interactions.
Recently retired after decades in the service industry and now looking for part-time job in the retail sector to utilise my skillsets for the community
Overview
50
50
years of professional experience
Work History
Asst Manager
Great Eastern
01.1975 - 12.2024
- Ensuring work assigned are cleared within the turnaround time, demonstrating strong work ethic
- Emails are answered promptly within the turnaround time
- Communicated well and worked harmoniously with internal and external stakeholders
- Collaborate, coordinate and assign tasks within team and other departments
- Strong admin work background
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Diploma In Insurance -
Australian Insurance Institute
Singapore1980
O Level -
Telok Kurau Secondary
Singapore 1973
Skills
- Customer service
- Customer relations
- Workload management
- Customer satisfaction
Timeline
Asst Manager
Great Eastern
01.1975 - 12.2024
Diploma In Insurance -
Australian Insurance Institute
O Level -
Telok Kurau Secondary
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