Logeswaren Joseph
Summary
Im a Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. I can adept at working cross-departmentally with co-management and top-level leadership. Im also an excellent trainer and mentor as well . Im a team leader with more than 3 years background with progressive advancement in different management. I also focused on driving employee performance, achieving team goals and delivering consistent, on-time project completion and also a strong builder of team vision to meet benchmarks in quality and production.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Officer Lead
Mitsui-soko Singapore Pte Ltd
11.2022 - 01.2024
- Monitor and prepare on inventory report and follow up on stock discrepancies
- well versed in excel, such as Vlookup
- Updating of non inventory item in excel
- Done DCG order and DCFG order list for warehouse to pick with the sorting of location from (A-Z)
- Have coordinate with internal and external warehouse operation team
- Have work with client such as MSD, Asian blending and Bio Rad
- support day to day for logistics operations
- Planning for transportation for outbound shipment
- Have done planning and communicate for migration to another warehouse
- verifying of inbound shipment document for container number,seal number,permit number if all the information is correct
- Prepare DO for outbound shipments
- Follow up and communicate with the customer on phone and email for inbound and outbound shipment
- Creating ASN in SAP for inbound and outbound Shipments
- Monitor if put away is done in GWS or Helix on system
- Sending out weekly reports for inbound and outbound.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs in inbound and outbound.
- Use of GNS,WMS,SAP system to create incoming and outgoing shipments and keeping track of shipments
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Sending emails to customer for daily operations update for imports and exports
- Preparing month end billing for customer
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- planning for next day operation for exports shipment
- checking of containers and taking pics of containers and preparing of containers
- supervise manpower while working with them
- Printing of labels for inbound shipment for warehouse
- Generate picking and packing list
- Done receiving for inbound shipment
- Done scanning and put away for inbound shipment
- Follow all instruction given by superior
Customer Service Officer
Hollandse Club
03.2022 - 10.2022
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided primary customer support to internal and external customers.
- Assisted call-in customers with questions and orders.
- Completed data entry to record call notes, suggestions and questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
Healthcare Assistant ( NUH )
WSH.PTE.LTD
11.2021 - 02.2022
- Improved operations through consistent hard work and dedication.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Swab for covid patient
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Transported patients between rooms and appointments or testing locations.
Healthcare Assistant ( KTPH )
Recruit Express
04.2021 - 10.2021
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
Swabber/Team Leader
Recruit Express
03.2020 - 03.2021
- Carried out day-day-day duties accurately and efficiently.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Improved operations through consistent hard work and dedication.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supervised work of employees to keep on task for timely completion.
Warehouse Supervisor
Dyna Mac
02.2017 - 02.2020
- Supervised shipping and receiving, distribution, and workplace safety.
- Revised and developed procedures to reduce risk and achieve compliance.
- Operated warehouse material handling equipment correctly to move loads.
- Oversaw daily operations and shipping and handling processes.
- Completed daily operations on time and maintained high standards of accuracy.
- Supervised shipping and handling operations.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Supervised warehouse operations by managing employees during shifts.
Warehouse Assistant
DB Schenker
04.2014 - 12.2016
- Operated RF scanners to track merchandise and verify contents of containers.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Picked and packed order items.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Managed timely and effective replacement of damaged or missing products.
- Kept warehouse areas free of debris and safe for all employees with proper storage and maintenance of machinery, tools and supplies.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Recorded daily activities for inventory control.
- Supervised and trained new staff in performing census.
Education
High School Diploma -
Positive School Of Psychology
Singapore2021
N-Level -
Fuchun Secondary School
Singapore2009
PSLE -
Woodlands Primary School
Singapore2006
Skills
- Microsoft Word
- Microsoft Windows
- Microsoft Excel
- Microsoft PowerPoint
- Team Building
- Supervision
- Daily Workflow Improvement
Languages
English
Proficient
C2
Tamil
Proficient
C2
Tamil
Bilingual or Proficient (C2)
Certification
- Certified Swabber
- Foundation Diploma In Psychology
- Diploma Under Customer Service Retailer
Timeline
Customer Service Officer Lead
Mitsui-soko Singapore Pte Ltd
11.2022 - 01.2024
Customer Service Officer
Hollandse Club
03.2022 - 10.2022
Healthcare Assistant ( NUH )
WSH.PTE.LTD
11.2021 - 02.2022
Healthcare Assistant ( KTPH )
Recruit Express
04.2021 - 10.2021
Swabber/Team Leader
Recruit Express
03.2020 - 03.2021
Warehouse Supervisor
Dyna Mac
02.2017 - 02.2020
Warehouse Assistant
DB Schenker
04.2014 - 12.2016
High School Diploma -
Positive School Of Psychology
N-Level -
Fuchun Secondary School
PSLE -
Woodlands Primary School
- Certified Swabber
- Foundation Diploma In Psychology
- Diploma Under Customer Service Retailer
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