Joseph Wee
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Sales Executive
Homestolife Pte Ltd
04.2021 - 02.2024
- Greeted customers, helped locate merchandise, and recommended suitable options.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotion.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of new and existing products, store sales and forecast, promotions and payment policies.
- Routinely followed up with customers for any aftersales product concerns and escalated any issues found to management for action.
Retail Sales Associate
Mac Friends Pte Ltd
12.2020 - 03.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Managed efficient cash register operations.
Senior Mac Retail Specialist
Elush (T3) Pte Ltd
11.2015 - 09.2020
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Education
Diploma - Supply Chain Management
Republic Polytechnic
Singapore04.2010
Skills
- Retail Store Operations
- Customer Service
- Visual Merchandising
- Inventory Management
- Product Demonstrations
- Critical Thinking
- Promotions and Specials
- Cash Handling
- Brand representation
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Sales Executive
Homestolife Pte Ltd
04.2021 - 02.2024
Retail Sales Associate
Mac Friends Pte Ltd
12.2020 - 03.2021
Senior Mac Retail Specialist
Elush (T3) Pte Ltd
11.2015 - 09.2020
Diploma - Supply Chain Management
Republic Polytechnic
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