Joseph Lim
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized [Job Title] with experience in fine dining restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waiter
TCC Hospitality
12.2017 - 10.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Volunteer
Charity
04.2015 - 08.2017
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Provided IT support by setting up and maintaining computers and other necessary technology.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
Education
No Degree - Basic Software Skills
Pathlight School
Ang Mo Kio 11.2018
Skills
- Food Safety Understanding
- Food Spoilage Prevention
- High-Volume Dining
- Guest Relations Management
- Compliance Standards
- Wine Pairings
Certification
- CPM - Certified Professional Manager
Timeline
Waiter
TCC Hospitality
12.2017 - 10.2020
Volunteer
Charity
04.2015 - 08.2017
No Degree - Basic Software Skills
Pathlight School
- CPM - Certified Professional Manager
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