JOSEPH CHOONG JUN JIE
Fresh Graduate
Singapore
Summary
Enthusiastic and motivated Computer Science (Cyber Security) graduate with strong proficiency in Microsoft skills. Adaptable and quick to learn, thrives in dynamic work environments. Possesses excellent organizational abilities and a collaborative approach, has successfully contributed to team projects and enhanced operational processes. Creative problem-solving skills enable tackling unique challenges with innovative solutions.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Tutor
Home (Tutor My Little Sister)
01.2023 - Current
- Provided homework assistance using specific curriculum and materials.
- Motivated student towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Collaborated with student to complete homework assignments, identify lagging skills, and correct weaknesses.
Technical Support Intern
Starhub
10.2021 - 09.2024
- Provided technical support to customers regarding their cable and internet television
- Communicated region-wide outages with back-end team on issues faced by customers
- Arranged for technicians to visit customer if issues required on-site repairs or replacements
- Demonstrated commitment to continuous learning by attending relevant training sessions and workshops to stay updated on industry trends and advancements.
- Assisted in the development of user training materials, resulting in increased client confidence and self sufficiency.
- Provided remote support for clients using various communication channels such as phone calls, emails, or live chat platforms.
- Developed strong problem-solving and critical thinking skills to tackle complex issues under tight deadlines while maintaining a customer-centric approach at all times.
Education
Bachelor of Computer Science - Cyber Security
Singapore Institute of Management
10.2021 - 09.2024
Diploma - Infocom Security Management
Republic Polytechnic
04.2016 - 03.2019
Skills
Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Chinese (Mandarin)
Intermediate (B1)
Hokkien
Beginner (A1)
Timeline
Tutor
Home (Tutor My Little Sister)
01.2023 - Current
Technical Support Intern
Starhub
10.2021 - 09.2024
Bachelor of Computer Science - Cyber Security
Singapore Institute of Management
10.2021 - 09.2024
Diploma - Infocom Security Management
Republic Polytechnic
04.2016 - 03.2019
Hobbies
Music, Movies, Running and Gym