Joseph Chia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated in designing and implementing a seamless and maximized operation.
Overview
10
10
years of professional experience
Work History
General Manager
Bwellgrp
Singapore
02.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager of Operations
Baros Jewellery Company Limited
Hong Kong
06.2016 - 09.2019
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Safety Engineer
SMS Infocomm (Singapore) Pte Ltd
Singapore
09.2014 - 10.2015
- Enhanced workplace safety by conducting comprehensive risk assessments and implementing corrective measures.
- Provided technical expertise in hazard identification, risk assessment, and control implementation for complex projects.
Education
Electrical And Electronic Engineering - Engineering
Singapore Polytechnic
Singapore03.2016
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Inventory Control
- Client Relations
- Bilingual Language Proficiency
Accomplishments
- Spearheaded acquisition of two competitor factories. To developed new sales strategy which increased customer base by 25% and revenue by 50%.
- Manager an inventory of more than 500 SKU with proper follow up, recording and ordering system using Excel.
- Developed and streamline logistics system for smooth and seamless delivery to more than 30 outlets island wide.
- Build an auto pilot packaging business with an operation and logistic team to handle more than 20 outlets orders weekly.
Additional Information
Private Pilot License
Class 3 Driving License
Languages
Chinese (Cantonese)
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Korean
Elementary (A2)
Timeline
General Manager
Bwellgrp
02.2023 - Current
General Manager of Operations
Baros Jewellery Company Limited
06.2016 - 09.2019
Safety Engineer
SMS Infocomm (Singapore) Pte Ltd
09.2014 - 10.2015
Electrical And Electronic Engineering - Engineering
Singapore Polytechnic