Joseph Chan
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Willing to relocate to: USA, UK, Hong Kong, Australia, Germany Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Helping end-users troubleshoot and resolve issues is a passion of mine. Asset management, desktop/helpdesk customer service, troubleshooting, testing environment, coexistence testing, mobile management device support, and active directory support are all skills have. Also want to grow as a person by learning new technologies, systems, and applications, willing to learn system roles or IAM roles.
Overview
16
16
years of professional experience
Work History
MM Consultant
Infosys Icompaz
Singapore, Queenstown
11.2020 - 04.2023
- Built and established relationships with end-users, staff and vendors.
- Updated and maintained databases to track inventory.
- Managed inventory levels to verify availability of stock for customer orders.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Provide BAU support to VVIP and VIP daily.
- Document, track and monitor user problems to ensure resolution in a timely manner.
- Closes ServiceNow Tickets promptly or within time frame.
Data Centre Operations Engineer
CBRE Private Limited
Singapore
03.2019 - 08.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Decommission and Commission of servers, network hardware, cabling.
- Handle customer's requirement such as delivery acceptance, remote hand supports, hardware change, swap, etc
Desktop and Mobile Support II
Eastern Pacific
Singapore, Suntec
03.2018 - 02.2019
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- VIP Support
- Manage Active Directory administrators
- Manage and follow-up with end-users, close tickets 10-25 per day
Desktop and Mobile Support II
Marina Bay Sands
Singapore, Marina Bay Sands
02.2017 - 02.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
DevOps Consultant
Gateway Software Solutions
Singapore, Tampines
06.2015 - 02.2017
- Discussed issues with team members to provide resolution and apply best practices.
- Updated old code bases to modern development standards, improving functionality.
- Participated in software field testing to verify performance of developed projects.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Translated customer requirements into written use cases.
- Provision VMwares
- Conduct software testing in Dashboards
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
IT Support Asst. Team Lead
Attorney General's Chamber
Singapore, Chinatown
01.2013 - 05.2015
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Call Center IT Support
DBS
Singapore, Jurong
12.2010 - 12.2012
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
IT Field Support Technician
Burgeon Bricks
Singapore, Sin Ming
03.2008 - 10.2010
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Generated reports for customer service issues and repair records.
System Operator
IBM
Singapore, One-North
01.2007 - 01.2008
- Leveraged automation and scripting tools to monitor, maintain and first-level troubleshoot job and process automation.
- Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.
- Monitored system and application availability and performance information to support efficient operation.
- Reviewed job logs and application errors with sense of urgency to meet customer needs.
- Status monitoring on dashboards.
Education
High School Diploma -
Lithan
Singapore, Paya Lebar12.2023
No Degree - Higher NITEC in Infrastructure Support
Lithan
Singapore, Paya Lebar07.2014
Skills
- Desktop and Laptop Computers
- Repair Analysis
- Goods Movement Planning
- Administrative Management
- Procurement Tracking
- Serve Customers
- Problem Resolution
- User Requirements
- Server Maintenance/Upgrades
- Desktop Support/Administration
- Vendors Management
- ServiceNow CR, SR, INC, PRB
- MDM/Air-Watch Support/Administrator
- UAT/SITs testing of applications and systems
- Windows OS and Mac OS
- Active Directory Administrators
- Remote Access/RDP
Accomplishments
- Supervised team of 7-12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved issues which led to workaround resolvent.
- Acknowledgement and comments from end-users
- Resolved product issue through consumer testing.
Languages
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Timeline
MM Consultant
Infosys Icompaz
11.2020 - 04.2023
Data Centre Operations Engineer
CBRE Private Limited
03.2019 - 08.2020
Desktop and Mobile Support II
Eastern Pacific
03.2018 - 02.2019
Desktop and Mobile Support II
Marina Bay Sands
02.2017 - 02.2018
DevOps Consultant
Gateway Software Solutions
06.2015 - 02.2017
IT Support Asst. Team Lead
Attorney General's Chamber
01.2013 - 05.2015
Call Center IT Support
DBS
12.2010 - 12.2012
IT Field Support Technician
Burgeon Bricks
03.2008 - 10.2010
System Operator
IBM
01.2007 - 01.2008
High School Diploma -
Lithan
No Degree - Higher NITEC in Infrastructure Support
Lithan