Joseph Chan
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Willing to relocate to: USA, UK, Hong Kong, Australia, Germany Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Helping end-users troubleshoot and resolve issues is a passion of mine. Asset management, desktop/helpdesk customer service, troubleshooting, testing environment, coexistence testing, mobile management device support, and active directory support are all skills have. Also want to grow as a person by learning new technologies, systems, and applications, willing to learn system roles or IAM roles.
Overview
16
16
years of professional experience
Work History
MM Consultant
Infosys Icompaz
11.2020 - 04.2023
- Built and established relationships with end-users, staff and vendors.
- Updated and maintained databases to track inventory.
- Managed inventory levels to verify availability of stock for customer orders.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Provide BAU support to VVIP and VIP daily.
- Document, track and monitor user problems to ensure resolution in a timely manner.
- Closes ServiceNow Tickets promptly or within time frame.
Data Centre Operations Engineer
CBRE Private Limited
03.2019 - 08.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Decommission and Commission of servers, network hardware, cabling.
- Handle customer's requirement such as delivery acceptance, remote hand supports, hardware change, swap, etc
Desktop and Mobile Support II
Eastern Pacific
03.2018 - 02.2019
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- VIP Support
- Manage Active Directory administrators
- Manage and follow-up with end-users, close tickets 10-25 per day
Desktop and Mobile Support II
Marina Bay Sands
02.2017 - 02.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
DevOps Consultant
Gateway Software Solutions
06.2015 - 02.2017
- Discussed issues with team members to provide resolution and apply best practices.
- Updated old code bases to modern development standards, improving functionality.
- Participated in software field testing to verify performance of developed projects.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Translated customer requirements into written use cases.
- Provision VMwares
- Conduct software testing in Dashboards
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
IT Support Asst. Team Lead
Attorney General's Chamber
01.2013 - 05.2015
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Call Center IT Support
DBS
12.2010 - 12.2012
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
IT Field Support Technician
Burgeon Bricks
03.2008 - 10.2010
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Generated reports for customer service issues and repair records.
System Operator
IBM
01.2007 - 01.2008
- Leveraged automation and scripting tools to monitor, maintain and first-level troubleshoot job and process automation.
- Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.
- Monitored system and application availability and performance information to support efficient operation.
- Reviewed job logs and application errors with sense of urgency to meet customer needs.
- Status monitoring on dashboards.
Education
High School Diploma -
Lithan
Singapore, Paya Lebar12.2023
No Degree - Higher NITEC in Infrastructure Support
Lithan
Singapore, Paya Lebar07.2014
Skills
- Desktop and Laptop Computers
- Repair Analysis
- Goods Movement Planning
- Administrative Management
- Procurement Tracking
- Serve Customers
- Problem Resolution
- User Requirements
- Server Maintenance/Upgrades
- Desktop Support/Administration
- Vendors Management
- ServiceNow CR, SR, INC, PRB
- MDM/Air-Watch Support/Administrator
- UAT/SITs testing of applications and systems
- Windows OS and Mac OS
- Active Directory Administrators
- Remote Access/RDP
Accomplishments
- Supervised team of 7-12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved issues which led to workaround resolvent.
- Acknowledgement and comments from end-users
- Resolved product issue through consumer testing.
Languages
Chinese (Mandarin)
Advanced (C1)
Chinese (Cantonese)
Upper intermediate (B2)
English
Bilingual or Proficient (C2)
Timeline
MM Consultant
Infosys Icompaz
11.2020 - 04.2023
Data Centre Operations Engineer
CBRE Private Limited
03.2019 - 08.2020
Desktop and Mobile Support II
Eastern Pacific
03.2018 - 02.2019
Desktop and Mobile Support II
Marina Bay Sands
02.2017 - 02.2018
DevOps Consultant
Gateway Software Solutions
06.2015 - 02.2017
IT Support Asst. Team Lead
Attorney General's Chamber
01.2013 - 05.2015
Call Center IT Support
DBS
12.2010 - 12.2012
IT Field Support Technician
Burgeon Bricks
03.2008 - 10.2010
System Operator
IBM
01.2007 - 01.2008
High School Diploma -
Lithan
No Degree - Higher NITEC in Infrastructure Support
Lithan
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