Jorlyn Chew

1. Major Scope in Account Management (est. 80%):
- Hit a quarterly sales target of TCV (Total Contract Value) of USD$250K and NNACV (Net New Annual Contract Value) of USD$50K consecutively to earn individual target rewards and contribute to group OTE (On Target Earnings) after ramping up.
We have won important new clients who are onboarded quarterly onto our system: the National University of Singapore, Credit Suisse/UBS, Rabobank, Credit Agricole, and more.
- Collaborated with sales team members to identify growth opportunities and develop strategies to seize them.
- Communicated the progress of quarterly initiatives to internal and external stakeholders.
- Developed and maintained strong relationships with key clients, resulting in a 50% increase in customer loyalty.
- Continually researched new business opportunities in the market.
- Weekly Product Demonstration of Gevme to potential clients as a platform to enhance user experience and attendee experience as well as better ESG for corporate enterprises.

2. Secondary Scope in User Management (est. 20%):
- Worked to support sales teams and rise against the competition.
- Answered customer queries and concerns quickly.
- Monitored sales and feedback from customers and regular AAR.

1. Major Scope in Account Management (est. 60%):
- Account farming of existing leads, e.g. (recurring projects from existing clients such as their annual events of corporates, using a PaaS-centric approach).

- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Generate product sales and recurring models from user engagement, esp. from the education sector (recurring Central Platform licensing model in schools in SG).
- New business opportunities follow-up.
- Client meeting & proposal drafting.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

2. Secondary Scope in User Management (est. 30%):
- Conduct workshops at schools, corporates, government agencies, NGOs, etc.
- Manage and facilitate other ad hoc events to engage the community.
- Product testing & gather user feedback to improve Hiverlab’s suite of products.

3. Tertiary Scope in Product Improvement (est. 10%):
- Create a seamless experience for Hiverlab’s users by providing support and guidance to them (user onboarding, user support).
- Brainstorm and automate Central Platform user journey process.
- Drive regional user adoption with regional teams.
- Build and manage a growing product testing and customer success team.

• Adopted a proactive customer service approach, communicating as soon as any issues arose to mitigate the problem and quickly resolve the situation.
• Responded immediately to customer questions, concerns, and challenges by offering actionable and effective resolutions and achieved high customer satisfaction ratings.
• Built relationships with prospects by asking appropriate open-ended questions to better understand their needs and desires.
• Developed and increased sales by efficiently managing accounts and building good client relationships.
• Designated Account Manager for Google Singapore and APAC – for their suite of Virtual Events
• Managed and liaised with Boston Consulting Group for a group of 1000 to 1500pax visiting Singapore
• Established and managed Destination Asia Singapore Sustainability Team for Responsible Tourism with 2 colleagues.
• Building and fostering key cross-functional relationships between suppliers, clients, and key stakeholders such as our International Sales Offices around the world.
• Managing relationships with local and country contacts, ensuring Pipedrive updated daily with new sales leads and information on clients.
• Upselling of products to clients, and International Sales Offices.

• Managed a portfolio of major accounts - NEC, Facebook, Abbott, Takeda & P&G.
• Established 2 brand new accounts within 3 months of joining - NEC & Facebook.

My role on a daily basis:

Relationship Management (40%)

• Having a thorough understanding of the customer's current & future needs.
• Implementing Annual Customer Needs Assessment + Account Action Plan + Personal Action Plan.
• Managing the relationship with local & country contacts.
  
  Strategic Sales & Value Creation (20%)
• Identifying respective global accounts trends & developments
• Developing growth within existing accounts in cooperation with Project Managers.
• Increasing local country business opportunities; expose opportunities for MCI to offer business solutions and innovation to the customer.
  
  Leadership & Performance Management (20%)
• Identifying potential opportunities for meetings & events within Singapore and the Asia Pacific region & work with colleagues from MCI offices in this region and around the world to pursue & develop these opportunities.
• Cultivating business from existing accounts.
• Taking an entrepreneurial approach & apply excellent financial planning skills to allocate resources based on strategies & related objectives.
  
  Strategic Planning & Execution (10%)
• Achieving competitive advantages & creating future growth through carefully planned executed account action plans.
• Taking ownership to increase long-term customer value & meet MCI's organic growth objectives.
• Translating client strategies & unmet needs into meaningful action plans, aligned with MCI objectives and business goals.
• Building connections within complex issues, understand the big picture & align priorities with broader goals.
  
  Leveraging Organisational Priorities (10%)
• Collaborating with contacts at all levels to understand challenges, business processes, gather strategic information to build a deep understanding of customer realities.
• Analyze information accurately and identifying opportunities to create value & maximize revenue.

Events Management and Coordination:

• For corporate clients such as KPMG, ANZ, Linde Gas and Dentons- Rodyk.
• For concerts, such as for Wang Lee Hom and Lin Zhi Xuan Terry.
• For large scale local events, Let’s Go Jalan Jalan 2017 (17 – 19 Nov 2017).
• Duties include coordinating weekly company meetings to ensure everyone is on the same page.
• Increased brand awareness by developing and implementing innovative marketing campaigns.
• Planned and executed events and marketing programs to increase qualified leads.
• Planned and executed marketing campaigns to target groups, areas and wider community.
• Completed and submitted monthly and yearly reports to support executive decision making.
• Research for themes and event topics and putting together event agenda.
• Manage the production of all offline collateral related to the events.
• Manage marketing initiatives to promote event across social media and other online channels.
• Research industry events taking place across Asia-Pacific, Americas and Europe.
• Manage and update the 52-week event calendar on a consistent basis
  ▪ Assisting in the conception, development, and execution of Marketing portion for the company including:

Events Management:

• Project Coordination and Management for pop-up events.
• Conceptualise and design booth layout for pop-up events.
• Sourcing and liaising with vendors, suppliers and manpower to manage the event.
• Managing the budget for the event.
• Leading the conception, development, and execution of Digital Marketing portion for the company including:

EDM Campaign Management:

• Manage monthly Newsletter EDM campaigns.
• Create email marketing campaigns to boost the company’s lead generation initiatives.
• Maintain and monitor database subscribe and unsubscribe lists for all EDM campaigns.

Database Management:

• Work with industry associations to build database contacts across relevant markets and industry sectors.

Website Management;

• Manage and update the company website and blog content on a regular basis, increasing views by 400%.
• Utilise Google analytics and other tracking software to monitor page views and engagement.
• Utilise social media sites such as Facebook, Instagram to increase page views for individual events.

• Facilitated workshops and seminars on various topics, empowering employees with essential skills and knowledge.
• Managed a team of trainers, ensuring consistent delivery of high-quality instructional content across all sessions.
• Optimized resource allocation by effectively managing budgets designated for personnel development initiatives.
• Enhanced knowledge retention by incorporating interactive elements and real-world examples into training sessions.
• Managing the GEBiz (government portal bidding) process for the company.
• Developed the marketing portfolio for the company and managed the company’s new website from idea conceptualisation to evolution.
• Created new marketing collaterals for training consultants to effectively improve closure of sales with schools.
• Involves creating and managing a continuous relationship with over 150 local primary and secondary schools.
• Duties include daily report updates for own sales portfolio.
• Developed and customised training programmes according to client’s needs.
• Organised training programmes from start to completion, ensuring that the desired outcomes and competencies for the programmes are met
• Conducted training programmes and workshops for children, youth and adults on topics such as Leadership & Character Education Training, Team Building, Motivational Talks, Life skills, National Education Projects/ Learning Journeys and Teachers Skills Upgrading Programmes
• Created new content and improved current ones to ensure training programmes remain updated and current.
• Sales of training programmes to schools, maintaining personal portfolio of 75 schools upon leaving.

• Conducted training programmes and workshops for children, youth and adults on topics such as Leadership & Character Education Training, Team Building, Motivational Talks, Lifeskills, NE Projects/Learning Journeys and Teachers Skills Upgrading Programmes.
• Created new content and improved current ones to ensure training programmes remain updated and current.
• In charge of recruiting new ad hoc staff, assimilating them into the company, and developing their capabilities.
• Closed 100% of sales from first year onwards to second year, maintaining personal portfolio at 50 schools in a year

• Taught over 120 students, ages ranging from 3 years old to 10 years old.
• Established strong support and rapport with the student’s parents in a short period of 1 year after taking over
  from the previous teacher.
• Taught the Australian-based syllabus, CSTD (Commonwealth Society of Teachers of Dancing), from Dancing Tots and Bebe Ballet to Grade 2.

• 6 months contract to help the Campus Recruitment Team and the campus recruitment process for the bank.
• Involves creating and managing a continuous relationship with local and regional universities to source the best talent available for the bank by analyzing the requirements of the business and current pool available.
• Oversaw the hiring and onboarding processes – from arranging interviews to meeting up with candidates to sign contracts.
• Duties include campus expense tracking, invoice management via system platforms such as Ariba and Concur.
• Supervised the managing of campus collaterals and stock inventory.
• Produced the entire batch of Singapore and Hong Kong Summer Analysts’ and Industrial Attachment
  Analysts’ contracts.
• Duties include ensuring a smooth transition from recruitment to on boarding, working closely with the Human Resource Service Center.

• A 4-month contract to help the department clear some backlog cases.
• In charge of screening candidates that have joined Credit Suisse AG in all of Asia Pacific, including Australia,
  China, Hong Kong, India, Japan, Korea, Thailand, Taiwan, Philippines and Singapore.
• Analysing the information given by candidates and doing extensive background checks to review their claims and if their education and employment experiences are as claimed.
• Liaised constantly with candidates; maintaining a good rapport with HR Business Partners from every region in Asia Pacific.
• Managed Weekly Summary Reports that collates the cases that we receive each month, liaising regularly with the Human Resources Department.
• Collated Weekly Red Cases that need immediate attention and organise Risk Review meetings.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.