Jorine Leow

Regional HR Leadership; Systems Implementation & Automation; Leadership Operational Excellence & Compliance Global Collaboration & Strategic Alignment Employee Experience & Engagement Benefits Administration & Team Development

• Directed HR operations across 15 countries in Asia Pacific, including China and Japan, supporting thousands of employees with consistent, culturally attuned service delivery.
• Built and led a geographically distributed HR team, ensuring seamless support across onboarding, policy guidance, and employee lifecycle processes.
• Regional lead for ADP eTime Time & Attendance deployment, configuring complex leave rules across 15 countries to meet local labor requirements and business needs.
• Led Workday HRIS implementation for APCJ, ensuring regional compliance and process alignment during design, testing, and rollout phases.
• Oversaw ServiceNow HR Service Delivery setup for APCJ, tailoring workflows to improve case management and employee self-service.
• Pioneered custom automation solutions to enhance operational efficiency, including:
  Power Automate flows that triggered acceptance confirmations from Workday notifications, reducing manual follow-up.
  Advanced Excel macros to mail merge hundreds of personalized letters, convert them to PDF, and auto-name files — saving hours of manual effort and improving accuracy.
• Advocated for HR teams to become creators of automation, embedding a mindset of digital fluency and continuous improvement.
• Standardized HR processes across APAC while ensuring compliance with diverse labor laws, data privacy regulations, and employment standards.
• Introduced process improvements that reduced manual tasks by over 35%, enhancing speed, accuracy, and employee satisfaction.
• Partnered with global HR leaders to co-develop scalable processes that balanced global consistency with regional nuance.
• Contributed to F5’s People Experience transformation by aligning regional operations with a human-centered digital strategy.
• Introduced region-specific HR touchpoints that improved employee experience across onboarding, career transitions, and offboarding.
• Led initiatives that boosted employee engagement and retention, especially in high-growth markets like India, China, and Japan.
• Led Benefits Administration for 15 countries, managing vendor relationships, compliance, and communications to ensure equitable and consistent delivery.
• Developed and coached a high-performing HR operations team, fostering a culture of accountability, innovation, and service excellence.
• Mentored emerging HR leaders across APAC, resulting in internal promotions and expanded leadership capacity.

• Provided HR services including compensation & benefits, payroll, expatriate management, and employee relations across multiple countries. Taiwan – Main lead in the choice of Taiwan Pension Fund in July 2005
• Advised on tax, CPF, and employment pass issues for Singapore, Australia, Hong Kong, Taiwan, China, Malaysia, Japan, Thailand, etc.
• Ability to perform payroll function for Asia Pacific countries within one month’s handover from the HR Consultant
• Taiwan – Main lead in the choice of Pension Fund in July 2005
• China – Contract Negotiation with HR Service Providers, propose new computation for Housing Fund, Single Point of Contact for Management
• Australia – Supervise the process of Choice of Super Fund
• Effective administration on Expatriate Management

• Ensure the smooth running of HR operations for Singapore office for staffing, compensation and benefits administration, HR administration, expatriate management as well as employee relations. An advisor on tax and CPF and employment pass related issues.
• Ability to perform payroll function with 1 training session with Snr HR Exec
• Ability to work with line managers on recruitment activities
• Assisted in streamlining and reengineering the HR processes, such as leave administration, payroll procedures etc.
• Effective administration on Expatriate Management

• Ensure the smooth running of HR operations for Asia Pacific for staffing, compensation and benefits, personnel administration as well as employee relations.
• Lead in the APAC’s implementation of employee self-service module of PeopleSoft HR database, and ensure all HR transactions are completed effectively and efficiently;
• Assisted Director of HR, Asia Pacific in smooth execution and assessment on payment of Variable Bonuses and Annual Increments;
• Assisted in downsizing exercises for Asia Pacific and ensure compliance with local labour laws;
• Calculate Severance Package for retrenched employees and advise Finance for payment.
• Maintained excellent communication with all employees and provide great customer service;
• Assisted in Insurance Renewal and Benefits Administration for Asia Pacific;
• Created awareness for Managers on standard corporate New Hire and Termination Process;
• Created an e-approval e-mail for Asia Pacific Employees in Leave Application;
• Assisted in the conversion process of 10 contractors based in India.

• Responsible for day-to-day administration of policies and programs covering several or all of the following: staffing, compensation and benefits, employee relations, compliance, and other administrative functions.
• Provided an accurate and timely payroll & benefits administration (software – Easypay Windows) for 250 employees monthly and contractors’ weekly payments;
• Attended to all payroll related issues with compliance to Singapore Employment Law – IR8A reporting, NS Make-up Pay claims;
• Assisted in smooth execution and assessment of Variable Bonus & Annual Increments;
• Assisted in careful selection of quality candidates based on recruitment selection toolkits;
• Provided an environment in which talented staff stayed motivated and committed.
• Conducted stand-up training to educate new hires on company’s polices and fringe benefits
• Attended to HR issues at HUB warehouses dealing with warehouse and operations assistants, including China PRC.

• Provided timely & accurate administrative support on HR activities;
• Provided timely following up on any employee-related issues with Department Managers;
• Act as an “Generalist” role in the HR Department, assisted in HR & Training Administration;
• Assisted in recruitment activities and monitored temporary employees’ labor cost;
• Ensured that all HR policies were communicated to employees.

• Provided timely & accurate administrative support on HR activities;
• Maintained updated and accurate employees’ database;
• Performed excellent secretarial duties to the HR Manager;
• Assisted HR Manager in preparing adhoc reports/correspondences accurately.