Jordan Ng
Business Manager
Singapore
Summary
Adept at strategic planning and cross-functional collaboration, I significantly enhanced operational efficiency at Coding Collective. Leveraging analytical thinking and problem-solving skills, I led teams to exceed project goals, mentor junior staff, and streamline processes, achieving a notable increase in productivity and stakeholder satisfaction.
Overview
14
14
years of professional experience
Work History
Business Manager
Coding Collective
04.2024 - Current
- Communicated with stakeholders and business partners positively with particular attention to problem solving.
- Executed business plans to further strengthen and expand business reach.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Streamlined business processes by implementing new project management tools and techniques.
- Assisted with hiring process and training of new employees.
UX Designer
OCBC Bank
06.2012 - 04.2024
- Presented UX designs and solutions to senior staff, evangelizing for user-centric design decisions.
- Developed responsive designs to ensure optimal performance on various devices and platforms.
- Analyzed web analytics data to inform design decisions and prioritize feature enhancements based on user behavior trends.
- Conducted thorough user research, identifying key pain points and opportunities for improvement.
- Presented design concepts to executive leadership, effectively communicating rationale behind decisions and advocating for user-centric approaches.
- Mentored junior designers, fostering a collaborative environment that encouraged professional growth and skill development.
- Implemented effective usability testing methods to validate design decisions and iterate as needed.
- Resolved UX obstacles through testing and iteration, prioritizing [Type] development methods.
- Established design guidelines and best practices for consistent brand representation across multiple channels.
- Negotiated project scope with stakeholders to align expectations around deliverables, timelines, and resources required for successful completion of work assignments.
- Incorporated feedback from stakeholders throughout the design process, resulting in tailored solutions that met business requirements.
- Collaborated with cross-functional teams to create a cohesive, user-centric product vision.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality work within established deadlines.
- Participated in design review meetings to brainstorm new UX developments through collaborative thinking.
- Led redesign efforts for legacy applications, modernizing interfaces while preserving critical functionality desired by existing users.
- Actively contributed to internal knowledge sharing by presenting case studies on completed projects to cross-functional colleagues, fostering a culture of continuous learning and improvement.
- Facilitated cross-functional team collaboration, ensuring design concepts were aligned with both technical constraints and business objectives.
- Led user testing sessions to gather feedback, using insights to drive design improvements and increase product satisfaction.
- Created maps, models, and templates for diverse projects.
Equities Trader
OCBC Securities
09.2010 - 06.2012
- Maintained strict compliance with industry regulations, minimizing potential legal risks and penalties.
- Provided timely insights into market trends for the benefit of internal stakeholders and clients alike.
- Monitored real-time market events, adjusting trading strategies to capitalize on opportunities and minimize risks.
- Managed high volumes of trades daily, ensuring accuracy and timeliness in all transactions.
- Worked closely with technology teams to develop proprietary trading systems tailored to specific business needs.
- Developed strong relationships with brokers to negotiate favorable trade execution terms.
Education
Bachelor's Degree in Business -Economics & Finance - Economics
RMIT University (SIM)
Singapore 04.2001 -
Diploma Digital Media Design - Design
Nanyang Polytechnic
Singapore 04.2001 -
Skills
Strategic Planning
Customer Service
Decision-Making
Analytical Thinking
Process Improvement
Cross-Functional Collaboration
Written Communication
Accomplishments
SG Mark 2021 Winner
Issued by Design Business Chamber Singapore (DBCS) & Japan Institute of Design Promotion (JDP)
Asia eCommerce Awards 2020 - Best eCommerce Customer Service (Bronze)
Issued by MARKETING magazine
Timeline
Business Manager
Coding Collective
04.2024 - Current
UX Designer
OCBC Bank
06.2012 - 04.2024
Equities Trader
OCBC Securities
09.2010 - 06.2012
Bachelor's Degree in Business -Economics & Finance - Economics
RMIT University (SIM)
04.2001 -
Diploma Digital Media Design - Design
Nanyang Polytechnic
04.2001 -
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