Joon Kiat Tan

• Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.

• Partner with South-East Asia Agencies to grow their company valuation through Meta tools. Analyze organization structure, agency services, compensation models, and other stakeholders to customize USP for them to leverage on.

• Quarterly portfolio management for 100 Agencies, amounting to over USD$6 million in revenue, to drive strategies towards end-clients through Meta’s solutions to reach their business objectives.

• Collaborated with one of the fastest-growing ASIA Independent agencies over the last 2 years, assisting them to grow their ROI by more than +300% through performance-based results for their clients. Accelerating performance across 8 markets and counting: Singapore (HQ), Malaysia, Indonesia, Thailand, Philippines, Hong Kong, Taiwan, South Korea.

• Mentored junior team members in the Oceania market, fostering a positive work environment that encouraged professional growth.

• Enhanced customer satisfaction through proactive problem-solving and consistent followup.

• Exceeded sales targets by motivating team members and providing ongoing coaching.

• Main driver for ROI for verticals in E-commerce, Consumer Packaged Goods & Retail.

• Top Revenue Grower in the APAC program for Nov 2023 (+38pp, 2nd place) & Dec 2023 (+33pp, 1st place).

• Top Revenue AOG for 2 consecutive quarters in the Oceania market - Accelerate program

• USD$33million revenue in 4Q2023: Oct, Nov, Dec.
• USD$25million revenue in 1Q2024: Jan, Feb, Mar.

• Self-motivated, with a strong sense of personal responsibility.

• Partner with Small Business Group (SBG) advertisers in the Oceania region via phone and emails to increase their company valuation through marketing and advertising efforts.
• Quarterly portfolio management for businesses from all verticals to drive strategies towards Meta’s solutions to reach their business objectives.

• Analyze market trends and data points across industries to churn valuable insights to strategise with businesses to reach their business goals.

• Increased 7x Sales revenue figures amounting to over $500,000 with 14x ROAS, and 400% lower Cost Per Result.• Partner with Small Business Group (SBG) advertisers in the Oceania region via phone and emails to increase their company valuation through marketing and advertising efforts.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

• Planned, designed, and scheduled phases for large projects.

• Brand activations for both FMCG and non-FMCG clients.

• Conduct day-to-day project coordination, planning, logistics, and implementations across multiple stakeholders.

• Identified plans and resources required to meet project goals and objectives.

• Monitored project performance to identify areas of improvement and make adjustments.

• Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.

• Improved customer satisfaction rates through timely communication and effective issue resolution.

• Maintained a safe working environment by enforcing strict adherence to health and safety guidelines during COVID-19 pandemic.

• Coordinated logistics activities, ensuring timely delivery of products and services to clients.

• Increased client satisfaction by providing personalized financial advice and investment recommendations.

• Expanded client base through targeted marketing efforts and referrals from satisfied customers.

• Educated clients on various investment options, empowering them to make informed decisions about their finances.

• Provide consultation for clients to provide a feasible financial planning to meet their short-mid, long-term goals.

• Served in the Singapore Armed Forces from 8 July 2016 to 7 May 2018. Completed the Guards Conversion Course, which earned him the coveted Khaki Beret and Guards Tab.

• Following, completed the Reconnaissance Commander Course to be a Recon Commander in 3rd Battalion Singapore Guards.