Joo Lian Yong
Summary
Proven track record in enhancing customer satisfaction and retention at Camy Press Pte Ltd through expert sales support coordination and exceptional service skills. Demonstrated abilities in marketing and sales support, alongside strong problem-solving capabilities, have significantly boosted customer referrals. Achieved efficiency in data processing and management, underscoring a commitment to accuracy and results.
Overview
42
42
years of professional experience
Work History
Sales Support
PrintBox
01.2019 - 01.2022
- Coordinated with sales support teams to ensure prompt delivery of orders and resolution of any outstanding issues affecting key accounts.
- Improved customer satisfaction with timely sales support, addressing concerns, and providing relevant solutions.
- Generated continuous customer referrals by delivering exceptional sales support.
- Enhanced customer satisfaction by providing timely and efficient after-sales support, addressing any concerns or issues that arose.
Customer Service Executive and Sales Support
Camy Press Pte Ltd
09.1987 - 01.2018
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Data Entry Clerk
Great Eastern Life Assurance Co
01.1980 - 02.1986
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
No Degree - 3 GCE 'O' Level
Dunman Secondary School
Haig Road12.1981
Skills
- Marketing and Sales Support
- Online Sales Support
- Sales Support Coordination
- Sales Support Experience
- Sales abilities
Timeline
Sales Support
PrintBox
01.2019 - 01.2022
Customer Service Executive and Sales Support
Camy Press Pte Ltd
09.1987 - 01.2018
Data Entry Clerk
Great Eastern Life Assurance Co
01.1980 - 02.1986
No Degree - 3 GCE 'O' Level
Dunman Secondary School
Similar Profiles
Tyler LinthicumTyler Linthicum
Sales Support at Heidelberg DistributingSales Support at Heidelberg Distributing
Jennifer MarchantJennifer Marchant
Sales Support at Vinci - SynthetexSales Support at Vinci - Synthetex
Byron R. JonesByron R. Jones
Sales Support at Jared The Galleria of JewelrySales Support at Jared The Galleria of Jewelry