Agile
DING BING CHUAN (Jon)
Product Manager
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Skilled in Product roadmapping and rollout to different markets. Analysis of user data/feedback and incorporation into new features/enhancements. Defining Product success through use of OKRs and other metrics.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
Product and Service Manager
Robert Bosch (SEA) Pte Ltd
6 2019 - Current
- End to end management of Product used by more than 30000 employees globally
- Performing the role of Scrum Master and Product Owner and leading the team through various Scrum ceremonies
- Defining Product roadmap and managing rollouts across different locations
- Analysis of user data/feedback and incorporation into new features/enhancements
- Measuring Product success through use of OKRs and other metrics
- Financial management and ensuring positive EBIT for product
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Technical Product/Program Manager
VML Singapore
09.2016 - 5 2019
- Performing the role of Scrum Master and Product Owner and responsible for creating Epics, User Stories and maintaining the Product backlog
- Notable clients include Ford, CIMB, Temasek, Mastercard, Caltex and Hilton
- Responsible for leading the team through various Scrum ceremonies
- Responsible for managing external vendors in product delivery
- Having an active role in Project and Client engagement; providing technical solutions that are delivered within cost, scope, budget and timeline
- Financial management including cost and budget estimations
- Expanded scope as of Jul 2018 to include driving the Product and Project management practice within the company
- Lead and mentor a team of Business Analysts and Project/Product Managers
Software Manager
ST Electronics (Info-Software Systems) Pte Ltd
06.2015 - 09.2016
- Turnkey J2EE Enterprise Web Application as Software Manager/Team Lead for Surveillance system
- Leading and mentoring junior engineers and ensuring that work is delivered with quality and within timeline
- Providing the overall design and solutioning of the system
- Evaluating new technologies that can be used in the project
- Development and providing a POC of the solution
- Setting up the infrastructure necessary such as server/database configurations and also server/database fine tuning
- Presenting as well as demo of the system to various stakeholders internally and externally
Senior Software Engineer
ST Electronics (Info-Software Systems) Pte Ltd
06.2012 - 06.2015
- Turnkey J2EE Enterprise Web Application as Software Manager/Team Lead for Document Management System
- Leading and mentoring junior engineers and ensuring that work is delivered with quality and within timeline
- Assisted in the overall solutioning and design of the system
- Responsible for development and integration of the system
- Documenting use cases, system requirement specs, system interface specs as well as user manual for the system
Software Engineer
ST Electronics (Info-Software Systems) Pte Ltd
06.2009 - 06.2012
- Team Lead/DBA supporting daily operations for a J2EE Enterprise Web Application on Supply Chain Management
- Providing L3 support to existing system and ensuring tickets are resolved within SLA
- Responsible for database in the capacity of Oracle DBA
- Responsible for ensuring that tickets are resolved within SLA period
- Deployment activities on Solaris Server and Oracle Database
Programmer
UOB Life Assurance
05.2008 - 08.2008
- Software development, enhancement and maintenance of in-house applications using Java, VB, MS SQL and Crystal Reports.
Network Support
dGm Solutions
05.2007 - 06.2007
- Network support including system migration, setting up and configuration of network.
Education
Bachelor of Computing(E-commerce) With Honors -
National University Of Singapore
Singapore 04.2001 -
Diploma in Business Informatics -
Nanyang Polytechnic
Singapore 04.2001 -
Skills
Relationship Building
Problem-Solving
Work Planning and Prioritization
Critical Thinking
Goal Setting
Team Leadership
Project Planning
Project Management
Analytical Thinking
Data Analytics
Teamwork and Collaboration
Service Delivery Optimization
Professional/Technical experience
Agile, Scrum, Waterfall, Sharepoint, Confluence, Service Now, Jira, J2SE, J2EE, Microsoft .NET, Javascript, JSF, EL, Javascript, Ajax, jQuery, Angular JS, Java, RESTful web sevices, JMS, Hibernate, C, JAVA, Visual Basic, Visual Basic. NET, JavaScript, Active Server Page (ASP), Java Server Pages(JSP), HTML, SQL (T-SQL and PL-SQL), MS-SQL, Oracle, MySQL, Adobe AEM, Microsoft Azure, Oracle Weblogic/Apache Tomcat, Red Hat OpenShift, EMC Documentum 6.7, EMC xPlore 1.3
Software
Scrum
Project Management
Certification
CSPO - Certified Scrum Product Owner
Timeline
CSPO - Certified Scrum Product Owner
09-2022
CSM - Certified ScrumMaster
02-2021
Technical Product/Program Manager
VML Singapore
09.2016 - 5 2019
Software Manager
ST Electronics (Info-Software Systems) Pte Ltd
06.2015 - 09.2016
Certified Ethical Hacker (CEH V8)
02-2015
Cloudera Certified Developer for Apache Hadoop (CCDH)
11-2012
Senior Software Engineer
ST Electronics (Info-Software Systems) Pte Ltd
06.2012 - 06.2015
Software Engineer
ST Electronics (Info-Software Systems) Pte Ltd
06.2009 - 06.2012
Programmer
UOB Life Assurance
05.2008 - 08.2008
Network Support
dGm Solutions
05.2007 - 06.2007
Bachelor of Computing(E-commerce) With Honors -
National University Of Singapore
04.2001 -
Diploma in Business Informatics -
Nanyang Polytechnic
04.2001 -
Product and Service Manager
Robert Bosch (SEA) Pte Ltd
6 2019 - Current
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