Jonathan Tan Chin Yuen
Melaka
Summary
Dynamic and results-driven professional with a Bachelor's degree in Information Technology (Network Computing) and over two years of experience in business and operations management, including recent experience as a Training Manager focused on people development. Proven ability to design and implement effective training programs for employees at all levels, tailored to departmental needs. Strong communicator, planner, and conflict resolver with a solid grasp of cross-functional training strategies and team leadership.
Previously served as a Store Manager, with a demonstrated track record of optimizing workflows, enhancing customer satisfaction, and driving team performance. Technically proficient, leveraging IT knowledge to implement innovative solutions that improve efficiency and boost sales. Currently seeking to transition into a sales or marketing role to capitalize on strengths in communication, strategic planning, and identifying business opportunities.
Overview
9
9
years of professional experience
Work History
Training Manager
Nong Geng Ji CCP Pte Ltd
02.2025 - Current
- Designed and delivered customized training programs in collaboration with cross-functional teams, ensuring alignment with organizational objectives and operational needs.
- Partnered with various departments to integrate training initiatives that supported business goals and enhanced cross-functional efficiency.
- Improved employee retention by developing engaging, interactive learning materials tailored to diverse learning styles.
- Communicated clear learning objectives, training schedules, and performance metrics to upper management for transparency and alignment.
- Addressed guest feedback and complaints professionally and efficiently, ensuring prompt resolutions and enhanced customer satisfaction.
- Proposed and implemented operational improvements based on frontline observations and guest insights, contributing to service excellence.
- Proactively identified and resolved service delivery failures, supporting a culture of continuous improvement.
- Monitored and guided staff development in coordination with senior management, aligning individual performance with company standards and growth plans.
- Provided operational support across departments during peak periods and special events to ensure seamless service delivery.
- Took on additional assignments from management, contributing to broader organizational goals and staff capability building.
- Drove departmental performance through structured team reviews, targeted coaching, and alignment with key service-level objectives.
- Supported Store and Assistant Store Managers in daily operations to ensure smooth workflow and efficient store performance
Store Leader / Shop Manager
Restoren Lim Jit / Dearbox
06.2022 - 12.2024
- Graciously welcomed guests to the establishment and took orders for drinks while they perused the menu.
- Overseeing shop operations, creating a routine for opening and closing, ensuring the shop runs efficiently, managing the sales floor, and maximizing profitability.
- Monitor stock levels and manage inventory on a daily and weekly basis, adjusting for seasonal changes. Developed and implemented effective cost-control strategies, including inventory management and supplier negotiations, resulting in a 10% reduction in operational costs while maintaining product quality and service excellence.
- Supervise and evaluate employees' work to ensure food quality is consistently maintained, facilitate smooth daily operations, and establish strategies and guidelines that enable workers to clearly follow instructions in their daily routines, allowing them to effectively carry out their assigned tasks.
- Facilitate weekly or monthly meetings, tailored to seasonal demands, to collect feedback and address concerns from employees about business operations and customer experiences. After these discussions, collaborate with management and staff to generate ideas and implement solutions that enhance operational efficiency. This strategy aims to achieve financial targets, improve customer satisfaction, and increase sales performance.
- Led the recruitment, training, and development of staff, fostering a collaborative team culture that enhanced employee performance and retention. Successfully reduced staff turnover by 40% through targeted training programs and performance incentives.
- Continuously monitor market trends and fluctuations, engaging with management to brainstorm innovative ideas and formulate strategic responses.
- Analyzed financial performance metrics and identified key areas for revenue growth, leading to the introduction of innovative menu items and promotional strategies that increased overall profitability by 30% within one fiscal year.
Software Support Assistant
Full Hos Solution Sdn Bhd
03.2021 - 08.2021
- Resolving customer inquiries regarding system issues, hardware & networking issues.
- Check issues and handle user inquiries such as (database shut down, software version upgrade aborted, printer printing failure, database backup failure, database corruption, system login failure, concurrent user issue, report format issue, firebird issue, share file lost issue, etc.) on customers' server PC or client PC, then solve and explain the cause of the problem to customers.
- Examine and determine the cause of the customer's company's sluggish internet speed (by running network ping test, test network speed, checking whether the static IP address is fixed, the connection status of Zero-tier [VPN] address, etc).
- System deployment work: Install and set up business software on a customer's server or client PC (for example, SQL Financial Accounting, SQL Payroll, Autocount, and Serverlink).
- Understand the features and settings of business software (for example, IP address configuration, printer setup and sharing, database backup (which includes generating backup scripts or auto-backup in task scheduler), WhatsApp features, download and export as PDF or Excel file when previewing report format, batch email function, users' access rights, etc).
Restaurant Server
Lim Jit Chicken Rice Shop
12.2018 - 08.2019
- Oversee the management of tour bookings and engage in discussions with tour guides to gather essential information, including the number of participants, arrival times, food preferences, and budget considerations.
- Championed initiatives to enhance customer experience through personalized service and feedback mechanisms, resulting in a 30% increase in positive online reviews and a strengthened brand reputation in the local market.
Restaurant Server
My Chicken Rice Shop
12.2017 - 08.2018
- Contacted guests to ensure they were satisfied with the meals provided and made suggestions for items to be added to the menu to increase sales.
Daycare Teacher
Pusat Tuisyen Budi Bestari
01.2016 - 04.2016
- Instructed children in basic skills such as knowing the names of colors, shapes, and the alphabet.
- Provided students with clear classroom rules and rewarded them for positive attitudes and behavior.
Education
Bachelor in Computer Science with Honors - Network Computing
University Malaysia Sarawak
STPM - undefined
Sekolah Menegah Jenis Kebangsaan Yok Bin
Secondary - undefined
Sekolah Menegah Jenis Kebangsaan Yok Bin
Google IT Support - undefined
Coursera Trainocate - UNIMAS
Skills
- Leadership training
- Workforce planning
- Staff development plans
- Training oversight
- Training solutions development
- Performance metrics
- New employee training
- HTML, CSS, Javascript
- MySQL, Web-based System Development
- Database Concept and Design
- Object Oriented Software Development
- System Analysis and Design
- System Programming
Languages
English
Chinese
Hokkien
Cantonese
Bahasa Malayu
Timeline
Training Manager
Nong Geng Ji CCP Pte Ltd
02.2025 - Current
Store Leader / Shop Manager
Restoren Lim Jit / Dearbox
06.2022 - 12.2024
Software Support Assistant
Full Hos Solution Sdn Bhd
03.2021 - 08.2021
Restaurant Server
Lim Jit Chicken Rice Shop
12.2018 - 08.2019
Restaurant Server
My Chicken Rice Shop
12.2017 - 08.2018
Daycare Teacher
Pusat Tuisyen Budi Bestari
01.2016 - 04.2016
STPM - undefined
Sekolah Menegah Jenis Kebangsaan Yok Bin
Secondary - undefined
Sekolah Menegah Jenis Kebangsaan Yok Bin
Google IT Support - undefined
Coursera Trainocate - UNIMAS
Bachelor in Computer Science with Honors - Network Computing
University Malaysia Sarawak
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