Jonathan Sholl

• Managed end-to-end order processing, ensuring timely and accurate delivery for enterprise clients.
• Daily high-level communication with large client portfolio to ensure needs
• Collaborated with sales, product, and technical teams to streamline workflows and resolve issues.
• On-boarded clients onto needed platforms to ensure a seamless customer experience

KEY ACHIEVEMENTS:

• Handled customer inquiries and escalations, maintaining a 99% SLA response rate.
• Become a content expert in Allianz's platforms to onboard client base seamlessly

• Led a team of 35+ in delivering operational excellence in a technology-driven environment
• Tracked KPI performance while monitoring sales and customer service trends for improvement
• Conducted regular goal setting and performance appraisals, aligning team objectives with company goals.
• Ensured compliance with airport and company security measures

KEY ACHIEVEMENTS:

• Ranked Top 5 company-wide in sales KPIs and operational performance - through training and daily reinforcement
• Improved employee training flow, leading to a 10% increase in employee retention

• Directed operations and client services across a large location and several small satellite locations
• Built strong relationships through regular engagement with customers and internal teams.
• Handled customer complaints and escalations with professionalism, maintaining positive client rapport.
• Prepared and reviewed sales forecasts, performance reports, and KPIs for company goals.

KEY ACHIEVEMENTS:

• Secured high-volume accounts (Buick/GMC, Chevrolet and Tesla) while aligning with the Hertz fleet team to ensure scope.
• Consistently exceeded performance metrics while generating over $2 million in annual revenue.

• Ran day-to-day operations while focusing on sales and customer service goals – both personal and company
• Supported company and operational transitions to ensure customer satisfaction.
• Reached personal best in both sales and service KPIs returns
• Promotion reached after less than 2 years in role