JONATHAN D' SOUZA
Singapore
Summary
Skilled software Support professional bringing enormous talents for software Deployment and integration. Offering advanced knowledge of in-demand middleware technologies. Background writing code and developing systems for IT Workload Automation applications.
Adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Associate
Crédit Agricole CIB
06.2022 - Current
- Middleware Specialist BMC Control-M Workload Automation & AXWAY Transfer - CFT / Secure Transport, Docker, Kubernetes
- Solution design and architecture for Control-M/CFT/Secure Transport/Synchrony Gateway
- Achieved successful project outcomes with comprehensive risk identification and mitigation strategies.
- Docker and Kubernetes support , including Harbor, ARGOCD, gitlab pipelines.
- Managed change requests efficiently to minimize disruption of ongoing projects while ensuring client satisfaction.
- Conducted thorough reviews of completed projects for quality control purposes which led to fewer issues upon final completion.
- Working on CSI's and project deliveries.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Collaborated on high priority projects with tact and a strong attention to detail.
- Manage internal communications, Production Outages, Incident Management.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Developed detailed project plans, including scope, timeline, budget, and resource requirements to ensure timely delivery of projects.
- Reduced project completion times by effectively prioritizing tasks and resource allocation.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Enhanced team performance by providing regular feedback, coaching, and training for skill development.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Proven ability to learn quickly and adapt to new situations.
- Organized Training sessions and Knowledge transfer sessions .
- Created SOP's for team including user manuals and guides
- Skilled at working independently and collaboratively in a team environment.
Senior System Engineer
Crédit Agricole CIB (ADECCO)
06.2019 - 06.2022
- Optimized MIDDLEWARE Operations
- Improved system stability by performing regular audits, updating software patches, and addressing vulnerabilities promptly.
- Reduced downtime for critical systems by proactively identifying potential issues and conducting preventative maintenance.
- Introduced automation tools into various workflows to increase efficiency levels significantly while reducing human error occurrences.
- Utilized problem-solving skills to identify bottlenecks in existing processes and implement effective solutions.
Service Delivery Manager
Cognizant Technology Solutions
07.2015 - 05.2019
- Service delivery and operations management of Control-M Architecture for the Bank.
- Organized and prioritized Control-M migration from Version 7 to Version 9
- Process included architecture planning and provisioning, End To End Implementation.
- Migration of 8 Enterprise Managers and over 40 Control-M Servers.
- Delivered critical projects for Batch Impact Manager, Self Service and APS tool set which included
- Proof of concept, build and use case justifications, End user testing and post installation support.
- Performed employee and team evaluations to identify opportunities for growth.
- Collaborated on high priority projects with various teams for deliverable.
- Participated in staff and team meetings and offered a positive presence and outlook.
- Functioned with flexibility and agility and managed a variety of internal communications.
- Additional Basic Knowledge on supporting tools/technologies include Ayehu EyeSHARE , Geneos
- Control-M Automation API’s.
- Worked on Shell Scripting for Automation and added CSI’s.
- Worked on Control-M Agent packaging for Linux (RPM) and Windows (MSI) and automated deployment using service now API's integrated with deployment tools.
- Worked on Control-M LDAP, Kerberos and SSO implementation.
Sr. Technical Associate
SEARS IT AND MANAGEMENT SERVICES
01.2013 - 07.2015
I.T Analyst
Tata Consultancy Services
11.2012 - 01.2013
Consultant
CAPGEMINI
09.2010 - 11.2012
Junior Application Support Executive
ATOS ORIGIN INDIA
03.2008 - 09.2010
Education
Bachelor of Science - Information Technology
University of MUMBAI
MUMBAI, INDIA10.2006
Skills
Time Management
Attention to Detail
Leadership Qualities
Customer interaction
Project Scheduling
Technical understanding
Task Delegation
Project Scoping
Certification
BMC CONTROL-M ADMINISTRATOR ACCREDITED
ITIL V3 FOUNDATION
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
French
Beginner (A1)
Timeline
Associate
Crédit Agricole CIB
06.2022 - Current
Senior System Engineer
Crédit Agricole CIB (ADECCO)
06.2019 - 06.2022
Service Delivery Manager
Cognizant Technology Solutions
07.2015 - 05.2019
Sr. Technical Associate
SEARS IT AND MANAGEMENT SERVICES
01.2013 - 07.2015
I.T Analyst
Tata Consultancy Services
11.2012 - 01.2013
Consultant
CAPGEMINI
09.2010 - 11.2012
Junior Application Support Executive
ATOS ORIGIN INDIA
03.2008 - 09.2010
Bachelor of Science - Information Technology
University of MUMBAI
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