LYCEL VELASCO JUANILLO
Team Leader
Singapore ,Singapore
Summary
- Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
- Manage and support career progression of team members.
- With 12 years experienced in Customer Service, Credit Control, Accounts Receivable, Partnership Management, Collection and Risk and Payments.
- Works in MNC company for more than 10 years Bilingual language (English and Tagalog)
- Excellent English verbal and written communication skills Well versed in Project Management and working with global and cross functional team.
- Excellent analytical, planning, investigating, coordination attention to details and negotiation skills.
- Knowledge in Analysis, implementation and corrective planning.
- Engaging and motivational supervisor skilled at training, coaching and developing high-performing employees.
- Coach and mentor and new hires in any finance and Risk and Payment and customer service department.
- Can deal with the Top management and exposed to fast paced, MNC, global and multi- cultural working environment.
- Reliable and with expertise in Project and Process Improvement
Overview
30
30
years of professional experience
Work History
Partner Experience Management Senior Lead
Accenture Singapore Pte Ltd
09.2021 - Current
- Oversee and manage global team responsible in providing quality customer service and partnership with public figure, creator, media and news related to access, payment, monetization, impostor and account changes.
- Manage team performance and KPI including metrics reporting,
- Responsible for approving new process improvement.
- Provide credible decision to escalations and first point of contact for Partner Experience team working with client and other cross functional leads globally.
- Responsible for coaching training new joiner.
- Mentoring all team members on identifying goal and challenges and pain points to enable excellent performance.
- Responsible for team fun and engagement activity.
- Setting expectation on work life balance.
- Identify policy and process improvement.
Risk and Payment Team Lead
Accenture Singapore Pte Ltd
04.2020 - 08.2021
- Drive and manage team's performance against SLA's and KPIs including metric reporting on team performance.
- Support team to achieve results with highest possible standard of quality and delivery
- Driving insights gathering from team members to improve quality and processes
- Working within multiple teams across both Accenture teams and client teams to execute and deliver a critical Risk service
- Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values
- Promote culture of continuous improvement across teams in global delivery network
- Continuous improvement strategies and ideas, including new process incubation and induction
- Assist with driving global initiatives
- Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately
Collection Team Lead
Accenture Singapore Pte Ltd
01.2017 - 04.2020
- Responsible for the overseeing daily collection and accounts receivable activities for the APAC Region
- Hande the Escalated Accounts for Negotiation on Payment on Overdue Invoices
- Ensure timely posting of payment and billing
- Reduction of aging in all buckets
- Drive process improvement opportunities within Collection team and Order to Cash team
- Part of project management team for process and system improvement in Order to Cash Team
- Handles APAC New Joiner Training for all Collection Team member
- Manage Month End closing for Accounts Receivable
- Work closely with sales and credit team for account evaluation on providing credit limits within APAC customers
- Coaching and training of 20 APAC Collection Team Members.
Transaction Analyst
Anglo American
03.2016 - 12.2016
- Global Mining Company (MNC)
- Handling transaction for AR, AP and Cash Management for the global mining business units and intercompany expense and receivables
- Responsible for the company expense policy and procedure
- Handling Projects and System Improvement for Accounting Services Department
- Reduction of Aged Debt for various business units across the globe
- Responsible for the disputes, credit note and invoice issuance, negotiate and coordinate with sales team
- Escalate issues with Sales team to reduced customer Aged Debt
- Assist in cash forecast and daily bank reconciliation
- Involve in the system and process flow improvement for Vendor and Customer master data
- Handles Cash Management and Vendor Management
- Recommends solution and actively involved in projects and control system improvement in Finance Department.
AR Team Leader
International Baccalaureatte
07.2015 - 12.2015
- Responsible for the overseeing daily accounts receivable activities for the Asia Pacific (APAC) and Africa, Europe and Middle East (AEM) region
- Support and works with the Order to Cash Process Associate Manager
- Motivate and Leading a team and monitor and review staff performance
- Ensure timely posting of payment and billing
- Collection of Aged Debt
- Drive process improvement opportunities within O2C
- Part of project management team for process and system improvement in AR
- Manage Month End closing for Accounts Receivable.
Credit Control Team Lead
Booking.com Pte Ltd
10.2010 - 06.2015
- Manage 10 team members in Oceania market
- Collection of open invoices, Scalable solutions, process and system improvement
- Cross functional communication and networking
- Data analysis and strategy reporting
- Share best practice and share with peers, business partnering
- Create an out-of-the-box mind set to improve customer payment behavior
- Process and system improvement and work with global team
- Work closely with sales and customer service team to align on customer approach and strategy
Sales Marketing Executive
Bizit System Pte Ltd
09.2009 - 07.2010
- Email and call software and hardware customers and describe the Minitab Statistical Software new features
- Send quotations and describe the software item features
- Answer questions and quote prices record names, and follow up customer quote to Close WON the DEAL
- Do the Administrative works, prepares DO and invoices
- Coordinate with the events, venue, training participants for Minitab Public and On site Training
- Prepare Sales Quotations, prepare Sales Marketing Strategy
- Ensure the CRM is always updated and monitor sales tracking and payment
Credit Investigator
LAND BANK OF THE PHILIPPINES
12.1993 - 08.2009
- Government Bank in the Philippines, rendered 16 years in service)
- Various position in Land Bank of the Philippines (due to several promotions)
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
Loans and Credit Analyst
Land Bank Of The Philippines
01.2000 - 05.2002
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Made decisions and recommendations about extending lines of credit.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
Loans and Credit Processor
Land Bank Of The Philippines
07.1997 - 12.1999
- Revised or made changes to account information such as address, name and social security number.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Reviewed past-due accounts to contact customers to establish payment plans.
- Balanced cash and bank deposits to generate monthly accounting reports.
Education
Bachelor of Science - Business Management
University of The Philippines
University Of The Philippines Los BanosMaster of Management - Development Management
University of The Philippines
University Of The Philippines Los BanosSkills
- People Management
- Complex Problem-Solving
- Cross-Functional Team Management
- Collaborate Cross-Functionally
- Productivity Performance
- Strategic Planning
- Verbal and Written Communication
- Managing Career Progression
- Project Management
- Social Media Platforms
- Performance Tracking and Evaluations
- Managing Operations and Efficiency
Additional Information
- AWARDS / TRAININGS , Lifetime Achievement Award – 2014 April Booking.com Pte Ltd APAC Credit Control – Innovative Ideas and Projects Best Employee of the Quarter - 2011 March Booking.com Pte Ltd APAC Credit Control Department The Vinci Award – Scalable Solutions 2013 Team Building Booking.com Pte Ltd APAC Credit Control Department Highest Current Collection in APAC Credit Control – 2013 June Attended Trainings : DNA Finance Training – 2013 March Art of Influencing – 2012 December Aspiring Leader – 2014 August Successful Partnership – 2015 May Team Dynamic – 2015 May Various trainings in Land Bank of the Philippines – Accounting, Credit Control and Loans seminars and trainings – 1994- 2008
Timeline
Partner Experience Management Senior Lead
Accenture Singapore Pte Ltd
09.2021 - Current
Risk and Payment Team Lead
Accenture Singapore Pte Ltd
04.2020 - 08.2021
Collection Team Lead
Accenture Singapore Pte Ltd
01.2017 - 04.2020
Transaction Analyst
Anglo American
03.2016 - 12.2016
AR Team Leader
International Baccalaureatte
07.2015 - 12.2015
Credit Control Team Lead
Booking.com Pte Ltd
10.2010 - 06.2015
Sales Marketing Executive
Bizit System Pte Ltd
09.2009 - 07.2010
Loans and Credit Analyst
Land Bank Of The Philippines
01.2000 - 05.2002
Loans and Credit Processor
Land Bank Of The Philippines
07.1997 - 12.1999
Credit Investigator
LAND BANK OF THE PHILIPPINES
12.1993 - 08.2009
Bachelor of Science - Business Management
University of The Philippines
Master of Management - Development Management
University of The Philippines
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