Jolynn Chong
Singapore
Summary
Accomplished professional experience in trading, manufacturing, electronics semi-conductor, FMCG distribution, retail operations and pharma services. Provide business solutions, system implementation. Intuitive leader, collaborative, integrative negotiator and competent to engage stakeholders for business sustainability.
Overview
18
18
years of professional experience
Work History
Project Management Team Lead, Client Services
Fisher Clinical Services Pte Ltd (subsidiary of ThermoFisher Scientific)
09.2024 - Current
Oversee global improvement projects, ensuring the achievement for company growth. Managing all technical and service aspects of clinial trial services project and ensuring overall responsibility (APAC region) in all aspects of services are in accordance with study requirements, delivery of training to team members to upkeep cGMP standard.
Client Services Project Manager
Fisher Clinical Services Pte Ltd (subsidiary of ThermoFisher Scientific)
02.2023 - 09.2024
Oversee global improvement projects, ensuring the achievement for company growth. Managing all technical and service aspects of clinial trial services project and ensuring overall responsibility (APAC region) in all aspects of services are in accordance with study requirements and cGMP standard.
Associate Director, Supply Chain
Markono Logistics Pte Ltd
04.2022 - 10.2022
Oversee the distribution and supply chain system, setting operations objectives and drive overall business sustainability. Responsible for an effective warehouse management processes and automation system for an optimal productivity and service level.
Head of Operations
The Scarlet Company Pte Ltd
09.2021 - 04.2022
Educate women on the importance and benefits of menstrual health on physical and mental well-being. Managing operational aspects - eCommence, vendor contract, importing/exporting, inventory and suplly chain management.
Operations Manager
Pansing Distribution Pte Ltd (subsidiary of Times Publishing Ltd)
01.2014 - 09.2021
Head of the Customer Service and Logistics, overseeing the distribution and supply chain excellence.
Assistant/Customer Service Manager
Pansing Distribution Pte Ltd (subsidiary of Times Publishing Ltd)
02.2008 - 01.2014
Head of the Customer Service and Logistics, overseeing the distribution and supply chain excellence. Supporting the directors for business reporting, minutes writing and meeting agenda planning.
Education
Bachelor’s Degree - Business Administration
University of Western Sydney
Graduate Diploma - Supply Chain Management (with Merits)
Singapore Institute of Purchasing and Materials Management
Advance Diploma - Business in Marketing
Auston Australia School of Management & Technology
Diploma - Marketing and Sales Management
PSB Institute For Productivity Training
Skills
- Operations: Oversee operations of major online and offline customers, providing expertise, commitment & quality control Able to develop, implement, execute, and review strategies and constantly optimize/streamline operational processes covering all spectrum of Supply Chain processes including planning, procurement, distribution, logistics and customer service
- Project & People Management: Able to manage and provide leadership for the functional group’s development, direction, and effectiveness, adhering to organizational policies and processes and supporting overall business and corporate objectives with integrity and always strive to achieve an inclusive and productive environment
- Customer Service: Lead Customer Support team for the daily order processing (large volume) and ensure on time delivery and billing Customer contract review and management, ensure adherence of commercial regulatory, compliance and legal regulations
- Logistics: Focusing on the execution of the warehouse and logistics strategy and best meets the region’s customer contract requirements Overseeing inbound, outbound, reverse logistics running effectively and efficiently
- Problem Solving: Take ownership and carry out with a strong interface between vendors or customers to align product/service and market fit
Accomplishments
- Implemented action plan, process improvement to address warehouse & logistics cost control according to budget and business goals.
- Established strong partnering skills with internal and external customers, ability to influence issue resolution.
- As a strategic team, established measures, thresholds, operational processes, driving business sustainability.
- Good customers and vendors management to ensure profitability on company, managing more than S$10 million annual revenue projects.
- Developed, implemented operational policies and procedures, S&OP for effective distribution system.
- Lean management for operations and customer service team, driving workforce capability through ERP system implementation & enhancement.
- Optimized 3PL contract negotiation, EDI, SLA and logistics KPI management and order scheduling.
LANGUAGES
English: Bilingual or Proficient (C2)
Chinese (Mandarin): Bilingual or Proficient (C2)
Chinese (Cantonese): Bilingual or Proficient (C2)
Timeline
Project Management Team Lead, Client Services
Fisher Clinical Services Pte Ltd (subsidiary of ThermoFisher Scientific)
09.2024 - Current
Client Services Project Manager
Fisher Clinical Services Pte Ltd (subsidiary of ThermoFisher Scientific)
02.2023 - 09.2024
Associate Director, Supply Chain
Markono Logistics Pte Ltd
04.2022 - 10.2022
Head of Operations
The Scarlet Company Pte Ltd
09.2021 - 04.2022
Operations Manager
Pansing Distribution Pte Ltd (subsidiary of Times Publishing Ltd)
01.2014 - 09.2021
Assistant/Customer Service Manager
Pansing Distribution Pte Ltd (subsidiary of Times Publishing Ltd)
02.2008 - 01.2014
Graduate Diploma - Supply Chain Management (with Merits)
Singapore Institute of Purchasing and Materials Management
Advance Diploma - Business in Marketing
Auston Australia School of Management & Technology
Bachelor’s Degree - Business Administration
University of Western Sydney
Diploma - Marketing and Sales Management
PSB Institute For Productivity Training
Awards
Model Workers Award 2003, National Trades Union Congress, dedication to Singapore Textiles Industry, Author of “Big Data Analytics for the Healthcare Supply Chain”, 2020 published by SIPMM
OTHERS
Referral: Available upon request
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