Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jolin Chai Xin Hui

Summary

A positive and adaptable team player with a strong work ethic that works well under pressure. Developed interpersonal skills as well as a passion for interacting with customers after three years of experience in customer service roles.

Overview

2
2
years of professional experience

Work History

Barista

Gloria Jeans
03.2023 - Current
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Clinic Administrative Assistant

MINMED Group
11.2023 - 03.2024
  • Facilitated new patient prescriptions, refills and prescription pre-authorizations.
  • Implemented effective appointment reminder system, resulting in reduced no-show rates and increased patient satisfaction.
  • Facilitated communication between patients, healthcare providers, and insurance companies to resolve billing issues.
  • Conducted preliminary intake assessments for new patients streamlining their onboarding process.



Service Crew Member

HeyTea
05.2023 - 09.2023
  • Maintained a clean and organized work environment for improved customer experiences.
  • Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
  • Demonstrated flexibility in scheduling availability, often filling in last-minute shifts when necessary for smooth operation continuity.

Service Crew Member

LiHO TEA
12.2021 - 04.2023


  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Assisted in training new crew members, ensuring they were well-equipped to provide quality service.


Education

Human Resource Management With Psychology

Singapore Polytechnic
Dover

Christ Church Secondary School
Woodlands
12.2021

Fuchun Primary School
Woodlands
12.2017

Skills

  • Exceptional customer service
  • Team Collaboration
  • Team Leadership
  • Professionalism and Discretion
  • Administrative support experience
  • Cash Handling
  • Adaptable and Flexible

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)

Timeline

Clinic Administrative Assistant

MINMED Group
11.2023 - 03.2024

Service Crew Member

HeyTea
05.2023 - 09.2023

Barista

Gloria Jeans
03.2023 - Current

Service Crew Member

LiHO TEA
12.2021 - 04.2023

Human Resource Management With Psychology

Singapore Polytechnic

Christ Church Secondary School

Fuchun Primary School

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Jolin Chai Xin Hui