Jolin Chai Xin Hui
Summary
A positive and adaptable team player with a strong work ethic that works well under pressure. Developed interpersonal skills as well as a passion for interacting with customers after three years of experience in customer service roles.
Overview
2
2
years of professional experience
Work History
Barista
Gloria Jeans
03.2023 - Current
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Clinic Administrative Assistant
MINMED Group
11.2023 - 03.2024
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Implemented effective appointment reminder system, resulting in reduced no-show rates and increased patient satisfaction.
- Facilitated communication between patients, healthcare providers, and insurance companies to resolve billing issues.
- Conducted preliminary intake assessments for new patients streamlining their onboarding process.
Service Crew Member
HeyTea
05.2023 - 09.2023
- Maintained a clean and organized work environment for improved customer experiences.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Demonstrated flexibility in scheduling availability, often filling in last-minute shifts when necessary for smooth operation continuity.
Service Crew Member
LiHO TEA
12.2021 - 04.2023
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
Education
Human Resource Management With Psychology
Singapore Polytechnic
DoverChrist Church Secondary School
Woodlands12.2021
Fuchun Primary School
Woodlands12.2017
Skills
- Exceptional customer service
- Team Collaboration
- Team Leadership
- Professionalism and Discretion
- Administrative support experience
- Cash Handling
- Adaptable and Flexible
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Clinic Administrative Assistant
MINMED Group
11.2023 - 03.2024
Service Crew Member
HeyTea
05.2023 - 09.2023
Barista
Gloria Jeans
03.2023 - Current
Service Crew Member
LiHO TEA
12.2021 - 04.2023
Human Resource Management With Psychology
Singapore Polytechnic
Christ Church Secondary School
Fuchun Primary School
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