Jolene Eleanor Tan
Singapore
Summary
To obtain a meaningful and challenging position, that will enable me to utilise my strong interpersonal skills to achieve personal excellence and ability to work well with people.
Accepting challenges is the foundation of my life experiences and something I do with confidence. You will find me a totally committed individual with pride in being direct, spontaneous and communicative. I have strong interpersonal skills, which have allowed me to spontaneously interact with ethnic diverse population and all age groups. Teamwork is another skill I have acquired and one I know is essential for organisational cohesiveness. I can adapt to fast changes, as I’m a fast learner. I’m looking forward to devoting my time and energy with your organisation and would appreciate the opportunity to discuss employment opportunities with you soon.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
24
24
years of professional experience
Work History
Associate (BusinessCare Hotline)
DBS Bank Ltd
09.2023 - Current
- Handling inbound call enquiries for corporate business on all account services.
- Escalate cases for 2nd level resolution and follow up till cases are closed.
Customer Service Executive (Business Care)
Quesscorp Singapore Pte Ltd
11.2022 - 08.2024
- Handling inbound call enquiries for corporate business on all account services.
- Escalate cases for 2nd level resolution and follow up till cases are closed.
Motor Claims Executive
Trito Pte Ltd
04.2022 - 10.2022
- Assist car workshop in submitting 3rd party motor repair claims to insurance companies.
- Preparation of estimated cost of repair and finalised with surveyor for submitting the final cost of repair for claims.
- Follow up with 3rd party insurance claims from the start till the end of the claims which includes negotiation of liabilities from both parties following the protocol of using BOLA and MAG rules.
- Wrote up an internal wiki guide web page for claim agents.
Project Claim Administrator
Fiberreach Pte Ltd
02.2020 - 01.2022
- Prepare and submit documents for progressive and final claims for ongoing projects as well as completed projects.
- Preparation of documents includes as-built drawings, calculations of materials used in each individual project.
- Handling of administrative duties for site personnel and assisting any ad hoc admin duties required.
Business Finance Associate (Operations)
Moolahsense Pte Ltd
03.2019 - 08.2019
- Manage brokers on loan submission.
- KYC checks on documents submission for loan applications.
- Assist sales personal on site visit for loan case approval.
- Monthly reports for sales figures.
- Assist credit team on L1 credit analysis.
- Assist collection team on monthly default payment reports.
- In charge of invoice payment to outsource debt collectors.
- [Fintech]
Hr & Admin Associate
MoolahSense Pte Ltd
11.2017 - 02.2019
- Manage HR duties which includes Payroll, recruitment, appointment, and confirmation letters.
- Process application, renewal and cancellation of work passes for foreign employees.
- Filing of iR8A & iR21.
- Have knowledge of using the gov online submission portal.
- Manage staff claims as well as leave applications.
- Update and maintain staff record and personal files.
- Organise recruitment roadshows at local tertiary and university.
- Process of sales invoices, also responsible for payment processing.
- Submitting with-holding taxes for non-local investors in the IRAS portal.
- Keeping records of medical & office insurance and renewal of insurance.
- Office tenancy records and managing the whole office administrative needs as required.
- [Fintech]
Telemarketer
Align Group of Companies
02.2017 - 10.2017
- Cold call SMEs to secure an appointment to meet the consultant.
- Assist event’s team on administrative duties.
Senior Project Team Lead
inCall Systems Pte Ltd
08.2012 - 02.2015
- Managing daily operations for inbound teams.
- Leading 2 team leads and 10 agents.
- Assist in quality assessment & improvement of performance to ensure optimal service results for call centre team.
- Provide regular reports with statistics in relation to call centre service quality.
- Managing full spectrum feedback and service recovery process.
- Auditing daily calls to maintain service standards to members of the public.
- Handling the main enquiry emails for all projects.
- Project handled: CaliberLink (A division under WDA), Health Promotion Board (All Main lines), HealthHub (A closed internal campaign under MOH & HPB), 1 Million KG Challenge (An island wide campaign under HPB), Assisted Integrated Care (Pioneer Generation campaign under MOH & HPB), E2i, Challenger, Zone 1511
Customer Service Executive (Contact Center)
NTUC Income
06.2011 - 07.2012
- Answering inbound hotlines for life insurance and general insurance matters.
- General duties include express loans (life insurance), renewal of general insurance (car insurance, home insurance, personal accident insurance, foreign maid insurance, overseas student protection insurance and commercial insurance), ensuring existing customers of their existing status and coverage of their insurance, promoting new products base on their needs and escalating the leads to advisors to follow up on the leads.
- Certificate: PGI and BCP
IPTV Sales Executive (MIO TV)
Singapore Telecommunications Pte Ltd
09.2009 - 04.2011
- Main Job Scope: Handling process of serving VIP's from point of sales to the completion of installation of the MIO TV in their personal homes.
- Site visit to VIPs homes with technical personnel to ensure agreement in the changes of home wiring etc.
- Secondary Job scope: Leading a group of sales personnel to serve VIPs, teaching and coaching them in terms of technical details of MIO TV and handling delicate customers and delivering the best one stop solution for them.
- Minor job scope: Hitting KPI for our main tele-sales job in MIO TV products to our existing customers.
Procurement Assistant (Buyer)
Hertel Singapore Pte Ltd
01.2009 - 08.2009
- Responsible for procurement activities, which include sourcing and price negotiation with suppliers.
- Participate in vendor selection and activities in compliance to regulations.
- Managing purchasing forecasts to Project managers, and co-ordinate with other departments to resolve procurement issues are part of the scope of work.
- Frequent travel to visit sites to check on the inventory of materials purchased.
Service Consultant
Singapore Telecommunications Pte Ltd
01.2006 - 12.2008
- Provide accurate advice on SingTel’s products and services.
- Provide for one stop resolution for all walk-in customers.
- Provide troubleshooting solutions to customers on mobile phone and laptop configuration.
- Meeting monthly sales KPI.
- Provide on job training to junior staff.
- Certified technology 3rd grade by Singtel.
- Achievements: Nominated as a shop treasurer, Awarded for the Retailer Star Award 2008, Awarded for the Retailer Gold Star Award 2007, Awarded as an Extra Miller for month of Nov 2005, Awarded as an Extra Miller for month of Jan 2006, Nominated as Top 20 salesman for month of Nov 2007, Dec 2007, Jan 2008
Business Centre Executive (front office)
RC Hotels Pte Ltd
01.2005 - 12.2005
- Provide secretary services for in-house guests and conference guests.
Engineering Assistant
01.2002 - 12.2004
- Station in Building Automation System control room in handling controls on building automated control systems.
- Assisting engineers in coordinate planning for room maintenance.
Sales Co-coordinator
Gylnwed Pipe Systems (Asia) Pte Ltd
05.2001 - 12.2001
- Attending to cash and walk-in customers, preparation of debit and credit notes, assisting external and internal sales in quotations, preparation of introduction letters of faxes to new and potential customers, arrangement to send goods and catalogues.
Education
Diploma - Business Practice
Temasek Polytechnic
GCE ‘O’ levels - 6 credits
Bedok North Secondary School
Skills
- Telenox [Payroll system]
- Kissflow [Admin user]
- Receipt Bank [Staff claim]
- Xero [Accounting software]
- Time management
- Problem-solving
- Customer service
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
Accomplishments
- Nominated as a shop treasurer.
- Awarded for the Retailer Star Award 2008
- Awarded for the Retailer Gold Star Award 2007
- Awarded as an Extra Miller for month of Nov 2005
- Awarded as an Extra Miller for month of Jan 2006
- Nominated as Top 20 salesman for month of Nov 2007, Dec 2007, Jan 2008
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Associate (BusinessCare Hotline)
DBS Bank Ltd
09.2023 - Current
Customer Service Executive (Business Care)
Quesscorp Singapore Pte Ltd
11.2022 - 08.2024
Motor Claims Executive
Trito Pte Ltd
04.2022 - 10.2022
Project Claim Administrator
Fiberreach Pte Ltd
02.2020 - 01.2022
Business Finance Associate (Operations)
Moolahsense Pte Ltd
03.2019 - 08.2019
Hr & Admin Associate
MoolahSense Pte Ltd
11.2017 - 02.2019
Telemarketer
Align Group of Companies
02.2017 - 10.2017
Senior Project Team Lead
inCall Systems Pte Ltd
08.2012 - 02.2015
Customer Service Executive (Contact Center)
NTUC Income
06.2011 - 07.2012
IPTV Sales Executive (MIO TV)
Singapore Telecommunications Pte Ltd
09.2009 - 04.2011
Procurement Assistant (Buyer)
Hertel Singapore Pte Ltd
01.2009 - 08.2009
Service Consultant
Singapore Telecommunications Pte Ltd
01.2006 - 12.2008
Business Centre Executive (front office)
RC Hotels Pte Ltd
01.2005 - 12.2005
Engineering Assistant
01.2002 - 12.2004
Sales Co-coordinator
Gylnwed Pipe Systems (Asia) Pte Ltd
05.2001 - 12.2001
GCE ‘O’ levels - 6 credits
Bedok North Secondary School
Diploma - Business Practice
Temasek Polytechnic
Personal Information
- Age: 48
- Expected Salary: 4500
- Ethnicity: Chinese
- Date of Birth: 26 September 1977
- Nationality: Singapore Citizen
- Marital Status: Divorced
Languages Written
- English
- Chinese