Jolene Poh

Reception and Office Operations Support:

• Proficiently manage reception duties, ensuring a professional and welcoming environment by handling calls, guests, and vendors with skill and efficiency.
• Maintain office facilities meticulously, ensuring seamless office operations, and proficiently manage stationery and pantry supplies to support a well-organized workplace.
• Facilitate procurement of name cards, letterheads, envelopes, and copier paper, fostering efficient communication within organization.
• Programming staff access cards, contributing to streamlined access control and maintaining a secure working environment.
• Oversee office cleanliness and maintenance, efficiently managing office cleaners and promptly arranging replacements as needed, while also supporting pantry item orders.
• Coordinate pest control and plant maintenance activities, ensuring a pleasant and conducive work environment for all employees.
• Perform yearly maintenance of office equipment, including shredders and water dispensers, to ensure their optimal functionality and longevity.
• Organize gifting process by efficiently ordering and coordinating delivery of baby hampers, flower wreaths, and fruit baskets for various occasions.

Corporate Events and Roadshows:

• Coordinate and execute a diverse range of corporate events and roadshows, such as Dinner & Dance, National Day + Staff Appreciation, Chinese New Year 开工 lunch, Christmas Celebration, Annual General Meeting, Townhall, as well as Telecoms and banks roadshows.

Travel Arrangements:

• Assist in organizing travel arrangements for the CFO, ensuring smooth and hassle-free business trips.

Bakery Operations Support:

• Provide seamless support to Bakery operations by expertly handling purchase orders and managing SFA certificates.

IHQ Season Parking and Maintenance:

• Efficiently manage IHQ Season Parking arrangements, contributing to optimized parking logistics for staff.

Payroll Processing:

• Efficiently process monthly payroll using Timesoft for both BreadTalk HQ (estimated around 130 staff) and Central Kitchen Staff (estimated around 90 staff).
• Collect and verify signatures on payroll reports.
• Prepare Foreign Worker Levy (FWL) report and accurately charge the appropriate levy rate.
• Handle cheque requisition for salary disbursement.
• Calculate overtime hours for Central Kitchen Staff.
• Create and meticulously maintain employee records, ensuring accuracy and confidentiality.
• Prepare monthly cost allocation and headcount reports for management review.

Staff Movement:

• Manage staff movement processes, including preparing staff confirmation letters, salary increment letters, promotion letters, re-designation letters, and transfer letters.

Gifting and Certification:

• Organize gifting process by efficiently ordering and coordinating the delivery of baby hampers, flower wreaths, and fruit baskets for various occasions.
• Verify the purpose of requests for Letter of Certification and promptly issue them to employees as needed.

Staff Resignation:

• Facilitate staff resignation process by clearing privilege cards, access cards, and uniforms upon their departure.

Leave Administration:

• Maintain comprehensive employee leave records in Timesoft for all BreadTalk Pte Ltd (BTPL) staff.
• Update leave in the system and accurately file for various types of leave, including medical certificate, compassionate leave, no pay leave, and annual leave.

Recruitment Support:

• Coordinate outdoor recruitment activities
• Prepare employment contracts and conduct contract briefings for new hires.
• Arrange and book meeting rooms for interviews.

Work Permit and Foreign Worker Matters:

• Manage work permit matters, including applications, issuance, and renewal of work permits, training permits-pass, and Employment Pass (EP) & Permanent Resident (PR) matters.
• Handle purchasing of security bonds as required.

Reception and Visitor Management:

• Handle and transfer all incoming and outgoing calls efficiently.
• Provide courteous and professional assistance to visitors and guests, ensuring a positive experience at the reception area.

Payroll Processing:

• EPE Software to process monthly payroll for employees.
• Email the salary amount through GIRO to the Assistant Finance Manager.
• Generate Payroll diskette for submission to the bank.
• Submit Account payroll report to the Senior Accountant.
• Handle online CPF contribution submissions.
• Obtain necessary signatures on the payroll report.
• Online print the Foreign Worker Levy (FWL) report.
• Submit the FWL report to the Senior Accountant.
• Manage cheque requisitions for salary disbursement.
• Collect overtime (OT) cards from part-timers and staff who work overtime and calculate their total hours for the month.

Staff Movement:

• Prepare staff confirmation letters, salary increment letters, promotion letters, re-designation letters, and transfer letters as required.

Gifting :

• Organize the ordering of baby hampers, flower wreaths, and fruit baskets for various occasions.

Staff Resignation:

• Ensure the resignee list is updated promptly.
• Prepare the resignee's final salary details for their last day of work.
• Handle the clearance of stationery, medical cards, and company passes for resigning employees.

Leave Administration and Medical/Dental Claim:

• Maintain employee leave records in EPE and E-Portal accurately.
• Update leave into the system and efficiently handle filing for various types of leave, including medical certificates, compassionate leave, no pay leave, and annual leave.
• Prepare and update petty cash claims for dental claims.
• Submit medical claims to TM Asia for processing.
• Email TM Asia the list of confirmed staff eligible for medical cards.

English Assistant Teacher (Nursery Class):

• Successfully served as an English Assistant Teacher for the Nursery class, supporting young learners in their language development.
• Teaching and Subject Proficiency:
• Proficiently taught English Language, Mathematics & Art & Craft to the students, ensuring a comprehensive and engaging learning experience.
• Developed and implemented a tailored Reading Programme for children, fostering a love for reading and enhancing literacy skills among young minds.

Individual Child Appraisal:

• Expertly conducted individual child appraisals, evaluating students' academic and social development to provide personalized guidance and support.