Jolene Ang
Summary
Dedicated and detail-oriented Receptionist and Customer Service professional with over 10 years of experience in administrative roles. Proficient in managing front desk operations, providing exceptional customer service, and supporting office management tasks. Skilled in basic accounting tasks such as processing invoices and managing expense reports. Experienced in assisting with HR functions, including coordinating interviews and maintaining employee records. Adept at multitasking, handling sensitive information with confidentiality, and maintaining organized and efficient work environments.
Overview
14
14
years of professional experience
Work History
Receptionist Administrative
Dream Global Holdings Pte Ltd
10.2023 - Current
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Answered phone promptly and directed incoming calls to the appropriate personnel.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Organized, maintained and updated information in computer databases.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Coordinating catering and venue set-up.
Customer Service Advisor
BottomSlim New York
04.2020 - 05.2021
- Cold Calling
- Scheduling appointment for customer.
- Updated customer information accurately in CRM systems while maintaining strict confidentiality of personal data entrusted by clients.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Responded to customer requests for products and services.
- Performed inventory management tasks, including ordering supplies and tracking stock levels to minimize shortages.
- Managed invoicing and payment processing operations.
Customer Service Consultant Cum Therapist
Dorra Slimming
07.2014 - 11.2019
- Cold Calling
- Updated customer information accurately in CRM systems while maintaining strict confidentiality of personal data entrusted by clients.
- Stock checking every 1st & last day of the month.
- Hands on treatment for customer.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Responded to customer requests for products and services.
- Performed inventory management tasks, including ordering supplies and tracking stock levels to minimize shortages.
Receptionist Cum Admin Assistant
Interlocal Exim Pte Ltd
03.2012 - 05.2013
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered phone promptly and directed incoming calls to appropriate personnel.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Booking of Air-Flight tickets.
- Arranged courier services and distributed incoming mail to respective departments.
- Increased office productivity by maintaining inventory of essential supplies and placing orders when needed.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Receptionist
WPG South Asia
08.2010 - 11.2011
- Answered phone promptly and directed incoming calls to appropriate personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Arranged courier services and distributed incoming mail to respective departments.
- Increased office productivity by maintaining inventory of essential supplies and placing orders when needed.
- Supported administrative tasks, such as filing and data entry, contributing to organize work environment.
Skills
- Organizational Skills
- Active listener
- Proofreading
- Bookkeeping
- Travel Arrangements
- Time Management
- Verbal and written communication
- Teamwork
- Adaptability and Flexibility
- Microsoft Office
Timeline
Receptionist Administrative
Dream Global Holdings Pte Ltd
10.2023 - Current
Customer Service Advisor
BottomSlim New York
04.2020 - 05.2021
Customer Service Consultant Cum Therapist
Dorra Slimming
07.2014 - 11.2019
Receptionist Cum Admin Assistant
Interlocal Exim Pte Ltd
03.2012 - 05.2013
Receptionist
WPG South Asia
08.2010 - 11.2011
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