JOJO LEE LAY BENG
Summary
Dynamic Operations Manager with extensive experience at ENEOS ItalSing Pte Ltd, excelling in contract negotiations and team leadership. Proven track record in enhancing customer satisfaction and optimizing operational efficiencies. Skilled in contract manufacturing business development, fostering strong client relationships, and implementing process improvements to drive organizational success.
Overview
31
31
years of professional experience
Work History
Operations Manager
ENEOS ItalSing Pte Ltd
01.2021 - Current
- Oversaw operational activities as Head of Department, managing Production and Planning teams.
- Handled toll manufacturing accounts, including contracts and service fees.
- Managed tank rental business, ensuring efficient terminalling operations. Inclusive of vessel's operations, contractor's performance, surveyors management.
- Analyzed key performance metrics, providing insights to senior management.
- Conducted regular performance reviews, developing action plans for employee improvement.
- Negotiated vendor contracts to secure optimal pricing and terms.
- Enhanced customer satisfaction by addressing concerns and establishing communication pathways.
Accounts Manager
ENEOS ItalSing Pte Ltd
01.2011 - 12.2020
- Direct toll manufacturing and terminalling accounts, optimizing tank rental, storage facility and operational capacities utilization.
- Prepare operational summary reports to management and shareholders, emphasizing key performance indicators.
- Coordinated base oil procurement processes to enhance supply chain efficiency and inventory management.
- Conducted regular capacity budget reviews, aligning customer volume planning with organizational objectives.
- Lead the planning, logistics and purchasing team.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty.
Account and Logistics Manager
ENEOS ItalSing Pte Ltd
01.2008 - 12.2010
- Manages the planning, logistics and purchasing team.
- Ensured regulatory compliance in logistics operations, including transportation safety and customs standards.
- Managed toll manufacturing and tank rental customer accounts, addressing operational requirements effectively.
- Directed daily shipping and receiving of diverse products to maintain inventory flow.
- Engaged customers to gather operational needs and recommend tailored solutions for constraints.
Planning & Logistics Supervisor
ENEOS ItalSing Pte Ltd
07.1994 - 12.2007
- Production scheduling to achieve targets.
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
- Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
- Assisted upper management in setting departmental goals aligned with company objectives while providing input based on real-world experiences.
- Managed vendor relationships for cost-effective procurement of goods and services, improving profitability.
- Monitored logistics performance and identified improvement opportunities.
- Supervised the planning and logistics team, fostering a collaborative environment to meet organizational goals.
- Oversaw incoming material handling and outgoing goods activities to maintain inventory accuracy and on-time delivery.
- Implemented process improvements to enhance efficiency in planning and logistics operations.
Education
No Degree - Diploma in Sales And Marketing
Private Institute
Singapore01-1993
Skills
- Contract manufacturing business development
- Familiar with OEM requirements
- Contract negotiations
- Problem-solving
- Team leadership
- Operations management
- Customer service
Additional Information
- Certified ISO 9001/14001/45001 auditor
- IATF 16949 trained
- NTU Executive Certificate
Timeline
Operations Manager
ENEOS ItalSing Pte Ltd
01.2021 - Current
Accounts Manager
ENEOS ItalSing Pte Ltd
01.2011 - 12.2020
Account and Logistics Manager
ENEOS ItalSing Pte Ltd
01.2008 - 12.2010
Planning & Logistics Supervisor
ENEOS ItalSing Pte Ltd
07.1994 - 12.2007
No Degree - Diploma in Sales And Marketing
Private Institute
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