Johnny Kwok Junhao

• Prospect and hunt for new customers
• Schedule sales and demo appointments
• Maintain and update prospect/customer database
• Qualify customers’ needs and requirements
• Present the features, advantages and benefits of proposed solution
• Prepare quotations and proposals
• Follow up with prospects and close sales
• Manage customer accounts and build customer relationship
• Any other tasks assigned by the manager

• Identify opportunities, prospect, and sell our range of products and services to the SME market in Singapore
• Products and services include accounting software like Xero, CRM, inventory, eCommerce platform, retail point of sales, HR & payroll, forecast & report software
• Proactively manage and achieve monthly and quarterly sales targets and KPIs
• The monthly sales target is $40k
• Showcase software solutions and evaluate customers’ business needs to C-suite levels or Finance Manager/ Company Director
• Perform canvassing and cold-calling for leads and sales opportunities from time to time
• Understand clients’ needs and propose the most appropriate software solutions that fit into their requirements
• Provide a competitive quotation and close follow-up and coordination at the implementation stage to ensure smooth delivery
• Prompt update in CRM with the closure of sales, leads generation, client information, and follow-up actions required
• Reason for leaving: The sales team is a small team size of 6 solutions consultants, will not foresee any growth opportunity

• Support and develop the existing South East Asia reseller network
• Identify new sale opportunities in the Region
• Lead generation in conjunction with resellers and end-users
• Manage and develop new and existing customers in the Region
• Manage the progress of sales opportunities
• Deliver revenue against agreed targets
• Organized and participate in events to promote the latest company’s products
• Work with global brands for business opportunities
• Proactively develop relationships within the established regional dealer base, monitor sales
• Collaborate with the Sales and Product Marketing team to provide solutions/ proposals/demonstrations, and drive business back through our reseller channel to close the sale
• Manage and coordinate the sales efforts for a specific number of established dealer accounts
• Regional travel to support and train dealers and attend to trade shows
• Reason for leaving: Mismatch of industry, dealing with Audio Visual equipment which you would need to study technical drawings

• Achieve target set by servicing existing clients and develop new accounts
• Initiate the sales process by following up on business leads via email/ incoming calls, qualifying potential, building relationships with existing and new clients and follow up relevant quotes promptly
• Increase sales engagement by following up closely and identifying clients’ needs, working closely with the outside sales team and updating the accounting system on sales requirements
• Close sales by providing excellent customer service, overcoming objections and challenges arising from supply chain and technical aspects details to facilitate smooth logistics schedule
• Identify development potential in accounts by studying the current business and market needs, constantly be updated on products entering the market and participating or self-initiate marketing events or promotions
• Ensure the stock inventory of fast-moving goods is always kept at the optimum level once stocks are low
• Ensure stocks are sufficient for daily run-rate business
• Raise purchase requisition to a purchaser if necessary to ensure the stock ordering process in place
• Check for ordered items status and ETA (Estimated Time Arrival), making sure items will arrive at the warehouse and arrange delivery to the client on time
• Coordinate delivery, confirmation of items and quantity to be delivered to client warehouse or client project site
• Check for weight, pallet size, measurements when the client wishes to arrange for goods to be export out of the country
• Check and update client on their account credit terms and outstanding status as and when necessary, to minimize overdue debts and risk to the company
• Ensure outstanding payment by client are cleared promptly base on their current credit terms
• Reason for leaving: The role was technical as it involves understanding technical drawings, the company did not offer to send me for the training course

• Corporate sales for telco
• Build a new customer base and upsell of service to an existing customer
• Establish key relationships with the corporate clients to ensure maximum exposure and increase revenue
• Provide assistance to corporate clients in assisting them with their inquiry, and drafting of a proposal
• Ensures targets are met or exceeded for the monthly targeted sales
• Cold call and prospect new leads, provide solutions for client
• Reason for leaving: Company downsizes of the sales team

• Handle incoming calls/faxes/emails on customers' sales inquiries in a courteous and prompt manner, which also includes walk-in sales inquiries and orders
• Prepare necessary paperwork, such as quotations to customers and follow-ups
• Recommendation of appropriate products to customers’ needs and requirements
• Schedule appointments with customers and technicians/installers
• Ensure air-con installer is certified and trained by BCA, by checking on the HDB website for their permit status
• Follow up on service request from the technician on recommending new equipment to the customer for on-site equipment which is beyond repair
• Reason for leaving: Wanted a 5days work week

• Meet the financial targets and management objectives as determined by the Company
• Oversee day-to-day operations of the store
• Recruit, Hire, and motivate a team member
• Maintain a high standard in customer service and ensure that customer’s complaints are quickly resolved
• Maintain high standards of visual merchandising and store presentation
• Maintain security control, plan staff rosters
• Enforce discipline in staff, punctuality, attendance, and reliability
• Make sure cash, nets, and credit card collection are tally at day-end closing completed by cashier or staff
• Bank in cash collection on a daily basis
• Comply with the company set of SOP and act in the company best interest

• Meet the sales target for the retail outlet
• Manage daily operations of the retail outlet
• Attend to the walk-in customers and perform counter services when is needed
• Plan the duty roster for retail and CS staff
• Ensure staff execute and ensure high service standard
• Ensure cash, cheque collection are banked in on a daily basis
• Prepare cheque and cash bag separately for Cisco officer collection after day end closing
• Maintain stock inventory and ensure stocks are replenished
• Ensure products and displays are well presented and retail outlet is neat and clean
• Work closely with the retail executive for implementation of promotion campaign
• Coach and mentor of new staff

• Fact-finding, advise and provide product information that suit and cater to their needs
• Assist walk-in customers with their product enquiries and perform a demonstration with regards to consumer electronics, and smartphones range
• Handle customer complaint regards to product faulty within service standard and authority and escalate cases to the manager which cannot be handled within given authority
• Well versed and knowledgeable on all showroom product display range
• Ensure product display in working condition in their respective stations, and report any faulty product display to showroom manager
• Ensure cleanliness in showroom early morning before shop open, to perform area cleaning daily on retail floors area and for all the product displays
• Work as a team daily, and assist in new product launch events
• Complete tasks assign by the showroom manager within the day
• Provide feedback for continuous improvement

• Process sales applications (work orders) within service standards, Provide quality customer service over the phone and via written correspondence
• Liaise with customers or vendors on appointment date, upgrading of services
• Monitor deferred customers applications and ensure customers are given progressive feedback, Follow up on rejection report and rectify errors
• Work closely with manager to achieve optimum efficiency and productivity, Provide feedback for continuous improvement

• Provide administration and sales support to merchant business
• Assist in merchant payment and credit card terminal fault enquiry, and arrange with terminal vendor in exchange of faulty terminal for merchant
• Assist assistant manager in preparation of letters for change of merchant discount rates
• Conduct watchlist checking on new merchant application and existing merchant in the bank database
• Ensure merchant is clear from watchlist checks by using VisionPlus, with legitimate register company with ACRA, and not blacklisted by Visa/Master International checklist
• Screen for any signs of fraud or suspicious transactions perform at merchant terminal, and inform superior for any sign of suspicious fraud transaction

• Do research on internet to find merchant with online purchase which does not has internet banking facility with SCB
• Call up/email merchant to offer them SCB internet banking facility, meet up and offer proposal to merchant and explain benefits of internet banking
• Offer merchant special rates and seek advice from superior if merchant feedback rates not attractive
• Provide constant feedback to superior regards to difficulties facing when recommending SCB internet facility, and meet monthly targets

• Telemarketing of products to bank customers and achieve weekly and monthly sales target
• Cross sell various product range and explain product benefits

• Product demonstration and cross sell range of Toshiba consumer electronics products to walk in customer
• Keep inform of the latest update for product launch and latest promotion offer, attend training when new product launch
• Achieve monthly sales target set by company, and send monthly sales report to head promoter
• Ensure cleanliness and visual merchandise is display in proper manner, and all products in working condition
• Report any faulty products to head office

• Assist customer with their product enquiries, and basic troubleshooting of their products
• Achieve store sales target and individual category sales target
• Keep track of stock inventory level, Order stock for individual category station, assist in price tagging of incoming stock
• Do product display and use powerpoint for POP display of pricing for new product launch at designated category, visual merchandise of new products to ensure prominent display to end consumer
• Area cleaning of work station and sales floor, ensure work station display and lighting all in working condition