John Mark Luna
Summary
To gain more experience and knowledge in this fast-paced environment and to be more equipped with skills and ability to an organization that provides opportunity for me to grow professionally and contribute to the continued success of the organization.
Overview
6
6
years of professional experience
Work History
Record to Report Analyst
Accenture
03.2020 - Current
- Preparation of monthly accrual workbook based on 7-month trend.
- Proficiently handled the preparation of diverse journal entries including Prepaid Amortizations, Cost Allocations, Physician Loan Amortization, Standard and Ad Hoc Entries, and Late Journal Entries.
- Performed verification on invoices posted in the system.
- Managed the preparation of monthly reports and reconciliation of Medical Staff Stipends.
- Reconciliation and Clean Up of Balance Sheet Accounts.
- Regularly provided necessary documentation for audits in accordance with yearly and quarterly obligations.
- Maintained oversight of ticket mailbox and provided regular updates on assigned tickets BOD.
- Assist client in their email queries.
- Assist in monthly preparation of admin tasks.
- Prepared monthly FA Report.
- Managed and reconciled cash entries in ERP system.
Customer Service Representative
Results CX
08.2018 - 03.2020
- Demonstrated exceptional professionalism in challenging customer interactions.
- Delivered prompt and accurate information to customers in response to their inquiries about our offerings.
- Prompt and efficient resolution of customer complaints.
- Engaged in thorough questioning to assess client needs while efficiently inputting information into electronic systems.
- Assisted customers by answering inbound calls for optimal customer service.
- Resolved customer problems with knowledgeable service, promoting high customer satisfaction.
Education
Bachelor of Science - Accounting Management
Batangas State University TNEU - Malvar Campus
Malvar, Batangas06-2018
Skills
- Written and verbal Communication Skills
- Knowledgeable in Microsoft Office
- A good team player
- Ability to multi-task
- Attention to accuracy and quality
- Adaptable to learn new process, concepts and skills
- Experience with various accounting ERPs
- Ability to solve urgent matters
- Ability to work under pressure
- Ability to thrive in a fast paced setting
Timeline
Record to Report Analyst
Accenture
03.2020 - Current
Customer Service Representative
Results CX
08.2018 - 03.2020
Bachelor of Science - Accounting Management
Batangas State University TNEU - Malvar Campus
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