John Rommel Garcia
Summary
Experienced customer service professional capable of coordinating shipments, managing customer needs, resilient and flexible in handling diverse issues. Equipped to work in a fast-paced operational tasks and can work under pressure with minimum supervision.
Overview
6
6
years of professional experience
Work History
Specialist II Domestic Business Administrator
Emerson Electric (Asia), Ltd.
09.2022 - Current
- Own and resolve external & internal queries relating to quote/order status, billing, disputes and other post sales related activities.
- Enters, review and update purchase orders into Oracle System.
- Respond to customer requests and escalations via calls and e-mail following defined business process and ensuring customer satisfaction.
- Manages customer purchase orders and serves as primary contact for assigned accounts.
- Generates transaction records (CRM, Power BA/BI Reports, EODN).
- Provide research and support for billing disputes related to invoices and ensuring issues are resolved according to departmental guidelines.
- Handles and ensure the mishandled shipments are traced and tracked timely and appropriately communicated to customer.
- Escalates orders to factory and to appropriate support group.
- Process credit notes for product returns, incorrect charges and entry errors.
Customer Relations Assistant
China Banking Corporation
03.2019 - 08.2022
- Responsible for setting up new accounts, implementing KYC/AMLA for walk-in, and prospecting clients.
- Cross-selling of bank's products.
- Assist with the handling of loans and investment documentations.
- Promote bank's products and services to generate leads.
- Process online enrollment, including mobile banking, e-Gov payments, and other online transactions.
- Review customer profiles to find opportunities to upsell banking products, credit cards and insurance.
Education
Bachelor of Science - Marketing Management
Adamson University
Manila, PH12-2018
Skills
- Dispute Resolution
- Customer Service
- Order Management
- Attention to Detail
- Multi-tasking and prioritization
- Computer Proficient
- Problem Solving
- Reliable to perform Administrative/ad hoc tasks
ACHIEVEMENTS
Emerson Electric Asia Ltd.
- Ahead of the Curve | Quarter 1 | FY 2025
- Stack Rank Placer | Quarter 1 | FY 2025
- Service Excellence | Customer Service Award | Quarter 2 | FY 2024
- North America Finished Goods Winner | Quarter 4 | FY 2023
China Banking Corporation
- Service Excellence | Customer Feedback Survey Award | FY 2019
Timeline
Specialist II Domestic Business Administrator
Emerson Electric (Asia), Ltd.
09.2022 - Current
Customer Relations Assistant
China Banking Corporation
03.2019 - 08.2022
Bachelor of Science - Marketing Management
Adamson University
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