JOHN QUEK

• Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
• Assisted in training new front office team members, leading to increased productivity and efficiency.
• Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.

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• Streamlined front desk operations by implementing efficient check-in and check-out procedures.
• Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
• Reduced wait times for guests by efficiently managing room availability and reservation changes.

• Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.

• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.