Kyaw Thant Moe

• Assisting regional service director as a manager role
• Leads execution of escalation procedures via phone conference calls and
emails, including after office hours in support of escalations; Escalations are
primarily refer as "post-sales technical support" including, but not limited to,
UPS hardware, firmware, Battery, and other power-related equipment
• Assumes role as the point of escalation for 3 Phase Technical Support, EA Region via phone or e-mail on emergency call
• Participates in the delivery of field services within EA Countries, supporting
and mentoring Regional Customer Service Engineers
• Develops and coordinates site testing plans for issues escalated to
identifying root cause of problems
• Responsible for providing timely solutions to customers
• Assist in SAT (Site Acceptance test) during T&C at data centers from SG,
MY and Vietnam.
• Conduct technical service training (both classroom and on-line)for regional
field service engineers service partners and distributors across EA region
• Prepared RCA reports upon incidence to prevent repeated occurrence
• Identify risks and verify root causes to guide engineers and authorised service partner teams.
• Liaise with East Asia Supply Chain team on spares support management

• Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.

• Support international clients
• Mainly in middle east and Korea (Aramco refinery and Samsung Heavy
  Industrial)
• Provide start up service for digital charger and both single phase and three
  phase UPS installed in substation.
• Report directly to regional manager based in Beijing
• Have attended factory training in USA
• Managing spare parts and liaising with service planner for schedule
  preventive maintenance
• Prepare and submit maintenance service report in timely manner
• Conducting SAT and generating reports
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provide technical support in term of service(pre-sales and post sales)
• Ιn-charge in installation and testing of new 3 phase UPS (1000kW)
• Supervise in life cycle part replacement, upgrades and retrofits for existing
  UPS and accessories
• Scheduled visit to do health check for existing UPS and maintain customer
  relationships.
• Support 24/7 for Ad Hoc break fix of UPS system and emergency power
  storage
• Data collection of PQ equipment on installed site
• Servicing of on-board vessel UPS system(Dry Deck and off shore)
• Oversea deployment of 96kW UPS system and building monitoring system
  implementation at MOH(Brunei)
• Provide training to end user and exchange technical information.
• Practice mandatory Safety and Hazardous free actions in work place.
• Leading a team for annual shutdown and maintenance foe electrical, UPS
  and battery system

• Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Dismantled defective machines and equipment and installed new or repaired parts.
• Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
• Assist with equipment installs, and create checklist and procedures for preventive and corrective maintenance.
• Supports production engineers in development and improvement of process
  and Equipment.
• Lead a group of PM Technicians (PMT) to implement equipment reliability
  and efficiency improvement and cost reduction projects.
• Provide skill training and certification to junior AMEs and technicians
• Practice mandatory Safety and Hazardous free actions in work place.
• Perform real time line support in carrying out corrective actions for resolving
  equipment or process problems.
• Assist in the daily work schedule within assigned modules to support
• Completion of PM and remedial maintenance activities.
• Troubleshoot and repair equipment issues using mechanical, electrical,electronics and PC skills.