Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Languages
Timeline
Generic

JOHN MATHEW

New Delhi

Summary

Dynamic Sr. Support Supervisor at CWT with exceptional interpersonal and leadership skills. Expert in corporate travel management, achieving significant cost savings through data analysis. Proven track record in enhancing team performance and client satisfaction while managing complex itineraries and ensuring compliance with corporate policies. Committed to delivering outstanding support services.

Overview

14
14
years of professional experience

Work History

Sr. Support Supervisor (G4)

CWT
01.2023 - Current
  • Handling clients Cognizant and HCL Technologies.
  • Analyzed data related to past business trips in order to identify areas where cost savings could be achieved.
  • Processed ticket refunds or exchanges when necessary, due to flight cancellations or delays.
  • Provided customer service support to clients while they are traveling on business trips.
  • Developed and maintained corporate travel policies to ensure compliance with company regulations.
  • Created detailed itineraries for business trips, including flights, hotels, rental cars, and ground transportation.
  • Managed the availability of flight seats through strategic seating plans.
  • Responded quickly and efficiently to customer inquiries about their upcoming business trips.
  • Analyzed customer feedback data to determine areas where improvements can be made.
  • Developed and implemented policies to improve team performance.

Sr. Travel Consultant

GREAVES TRAVEL
01.2023 - 10.2023
  • Company Overview: Worked with an agency called THE TRAVEL TEAM, dealing with Corporate Clients.
  • Helped corporate clients with their flight, hotel, and car reservations.
  • Worked with an agency called THE TRAVEL TEAM, dealing with Corporate Clients.

Sr. Travel Consultant

Affordable Travel Voyage
07.2021 - 12.2022
  • Facilitated sales campaign reaching targets and assisting with itinerary modifications for online travelers
  • Managed online booking systems for airline tickets and hotel reservations.
  • Processed payments from customers using credit cards or other payment methods such as PayPal or bank transfer.

Sr. Travel Consultant

Crystal Travel
07.2019 - 08.2020
  • Facilitated itinerary modifications for travelers
  • Developed and maintained relationships with key travel suppliers to secure the best deals for clients.
  • Ensured that all bookings were accurately entered into the system and invoiced correctly.
  • Organized complex itineraries, including flights, transfers, hotels, car hire and excursions.

Sr. Travel Consultant

Crystal Travel
10.2017 - 12.2018
  • Facilitated itinerary modifications for travelers
  • Developed and maintained relationships with key travel suppliers to secure the best deals for clients.
  • Ensured that all bookings were accurately entered into the system and invoiced correctly.
  • Organized complex itineraries, including flights, transfers, hotels, car hire and excursions.

Customer Care Executive

Interglobe Technologies
12.2010 - 01.2015
  • Company Overview: Worked with Ethiopian Airlines.
  • Promoted from a Customer Care Executive to a Sr. Customer Care Executive.
  • Maintained accurate records of customer interactions, transactions, comments and complaints.
  • Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
  • Tracked customer order statuses using various systems including CRM software.
  • Analyzed call data to determine areas of improvement in customer care process.
  • Managed inbound and outbound customer service calls, ensuring high-quality support.

Education

B. COM - Honrs

M.L.N (Delhi University)
01.2006

10 + 2 Equivalent -

NIOS
01.2003

10 or Equivalent -

NIOS
01.2001

Skills

  • Great interpersonal skills
  • Support services
  • Corporate travel management
  • Deal with authority well
  • Pick up things quickly
  • Willingness to do overtime whenever required
  • Excellent communication and leadership skills
  • Verbal and written communication

Hobbies and Interests

  • Playing Games.
  • Music.
  • Trying out new places to eat.

Personal Information

Date of birth: 10/17/87

Languages

English
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2

Timeline

Sr. Support Supervisor (G4)

CWT
01.2023 - Current

Sr. Travel Consultant

GREAVES TRAVEL
01.2023 - 10.2023

Sr. Travel Consultant

Affordable Travel Voyage
07.2021 - 12.2022

Sr. Travel Consultant

Crystal Travel
07.2019 - 08.2020

Sr. Travel Consultant

Crystal Travel
10.2017 - 12.2018

Customer Care Executive

Interglobe Technologies
12.2010 - 01.2015

B. COM - Honrs

M.L.N (Delhi University)

10 + 2 Equivalent -

NIOS

10 or Equivalent -

NIOS

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JOHN MATHEW