John Liam
Singapore
Summary
A high-performing luxury retail leader with over 20 years of expertise in driving sales growth and operational excellence. Proven track record in spearheading the launch of high-volume flagship stores and managing diverse, high-performance teams with 0% staff turnover over six years. Expert in curating exclusive client experiences and navigating the nuances of luxury hospitality and brand loyalty
Overview
12
12
years of professional experience
Work History
Store Manager
Valentino Malaysia
09.2025 - Current
- Lead overall boutique operations while ensuring exceptional luxury service and alignment with brand standards
- Drive sales performance and develop long-term relationships with VIP and improved client’s retentions through personalized client engagement
- Monitor team KPI performance and coach team members on luxury service etiquette, product knowledge, and client experience
- Oversee boutique presentation, operational excellence, inventory management, and daily workflow efficiency
- Collaborate with management and regional teams to support product launches, boutique initiatives, and exclusive client events
Team Leader
Casa Loewe Singapore Flagship
01.2024 - 07.2025
- Proven expertise in luxury retail culture with a strong focus on curating exceptional, personalized client experiences through exclusivity, elevated hospitality, and emotional connection.
- Strategic understanding of industry trends and competitor positioning to drive brand relevance and maintain a competitive edge.
- Strong leadership in communication and interpersonal relations; skilled in motivating teams, engaging stakeholders, and navigating complex client or team dynamics with diplomacy and confidence.
- Proficient in leading After-Sales Recovery initiatives to deliver personalized follow-up experiences that reinforce client satisfaction, retention, and brand loyalty.
- Meticulous attention to detail in supervising client journey touchpoints—from boutique ambiance to team presentation—ensuring alignment with the brand's highest luxury standards.
District Manager
Coach Operation Singapore
01.2023 - 01.2024
- Supervised and oversaw operations for multiple stores within a designated region, ensuring consistent performance and adherence to company standards.
- Recruited, trained, and developed store managers and staff, fostering a high-performance culture across all locations.
- Conducted regular store visits to evaluate operational efficiency, customer service quality, and compliance with company policies.
- Analyzed financial reports, providing actionable insights to enhance profitability and drive financial success.
- Coordinated regional marketing and promotional activities, increasing brand visibility and customer engagement.
- Resolved escalated customer issues promptly, maintaining high levels of customer satisfaction.
- Coached and developed store managers, empowering them to lead their teams effectively and achieve operational excellence.
Store Manager
Coach Operation Singapore
01.2022 - 01.2023
- Transitioned to Coach Singapore to lead the flagship store at Coach Wisma Atria and IMM.
Store Manager
Coach Malaysia Sdn Bhd
01.2016 - 01.2022
- Manage and coach store staff, including hiring, scheduling, and performance evaluations.
- Ensure exceptional customer service experiences.
- Develop and implement sales strategies to meet or exceed targets.
- Monitor inventory levels and manage stock replenishment.
- Handle financial transactions, including budgeting and expense management.
- Coordinate promotional activities and in-store events.
Assistant Store Manager
Coach Malaysia Sdn Bhd
01.2014 - 01.2016
- Demonstrated problem-solving skills and adaptability during the transition.
- Successfully managed the store's day-to-day operations, emphasizing teamwork.
- Consistently resolved challenging situations with consideration for the team's input.
- Analyzed and reported performance metrics, contributing to data-driven decision-making.
- Contributed to operational efficiency, client satisfaction, and brand reputation enhancement.
Skills
- Strategy planning
- Analysis and forecasting
- Coaching and developing
- Adaptable and resilient
- Luxury hospitality
- Communication skills
- Multitasking proficiency
Accomplishments
- Spearheaded the launch and management of the largest volume store in Southeast Asia at Genting Premium Outlet.
- Consistently surpassed store targets by cultivating and developing top-performing teams in Malaysia.
- Honored with the Best Manager Award in 2017.
- Led a team to achieve the prestigious Best Store Award.
- Maintained an impressive 0% staff turnover under my leadership in 6 years.
- Successfully opened and established over seven stores across Malaysia.
- Drove the success of the flagship store at Wisma in Singapore, achieving the highest volume among all stores.
- Promoted to District Manager in 2024, overseeing multiple stores and driving operational excellence.
- Achieved double-digit sales growth in 2025 with strong performance.
Websites, Portfolios and Profiles
linkedin.com/in/john-liam-03b02483
Timeline
Store Manager
Valentino Malaysia
09.2025 - Current
Team Leader
Casa Loewe Singapore Flagship
01.2024 - 07.2025
District Manager
Coach Operation Singapore
01.2023 - 01.2024
Store Manager
Coach Operation Singapore
01.2022 - 01.2023
Store Manager
Coach Malaysia Sdn Bhd
01.2016 - 01.2022
Assistant Store Manager
Coach Malaysia Sdn Bhd
01.2014 - 01.2016