Joey Fei Shan Chua

• Organized events and product presentations related to national conferences and conventions.
• Led crisis management team and provided quick turnaround solutions.
• Developed monthly team action plans and monitored progress.
• Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
• Coached sales team both collectively and individually to help each employee achieve monthly goals.
• Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
• Trained new associates in successful sales and performance strategies.
• Demonstrated exemplary customer service by engaging clients on sales floor.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Helped sales and marketing team members continuously improve product knowledge, skill set and career-building potential by motivating strong revenue numbers and continued promotional success.

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Motivated staff to perform at peak efficiency and quality.

Diploma in Travel, Tourism and Hospitality Management