Joey Wu
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
GMG Nike
2025.05 - Current
- Led daily operations, ensuring adherence to company standards and enhancing customer satisfaction.
- Trained and developed team members, improving overall staff performance and engagement.
- Implemented inventory management systems, optimizing stock levels and reducing excess waste.
- Analyzed sales data to identify trends, informing promotional strategies and product placement.
- Facilitated team meetings to drive communication, fostering a collaborative work environment.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Rotated merchandise and displays to feature new products and promotions.
Store in-Charge
6ixty8ight
2024.10 - 2025.04
- - Assisted Area Manager in overseeing daily operations of two stores, resulting in achieving at close to 100% of store target monthly.
- - Managed all aspects of store operations, including staff scheduling, inventory management, and visual merchandising.
- - Conducted comprehensive product knowledge and customer service training for staff, improving customer satisfaction.
Customer Experience Supervisor
Victoria's Secret
2024.03 - 2024.10
- - Led and motivated a team of 9 associates, effectively delegating tasks and resolving conflicts to maintain a positive work environment.
- - Consistently exceeded sales targets through effective upselling and cross-selling strategies.
- - Successfully handled customer inquiries and complaints, maintaining high levels of customer satisfaction.
Store In-Charge
6ixty8ight
2023.09 - 2024.03
- - Managed all aspects of store operations, including staff scheduling, inventory management, and visual merchandising.
- - Trained and mentored a team of five associates, enhancing their product knowledge and customer service skills.
- - Analysed weekly sales data to identify trends and implement strategies for improved performance.
Main Contractor
Aramex/Ninjavan
2016.03 - 2023.05
- - Managed a fleet of 20-40 drivers, ensuring timely and efficient delivery of goods.
- - Planned and optimized delivery routes, minimizing transportation costs and maximizing efficiency.
- - Oversaw warehousing operations, maintaining inventory accuracy and efficient storage practices.
Education
Nitec - Aerospace Avionics
Yishun ITE
2009-01
‘N’ Level Certificate - undefined
Ping Yi Secondary School
2007-01
Skills
- Team leadership
- Problem-solving
- Customer experience
- Work Planning and Prioritization
- Goals and performance
LANGUAGES
English
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)
Timeline
Assistant Store Manager
GMG Nike
2025.05 - Current
Store in-Charge
6ixty8ight
2024.10 - 2025.04
Customer Experience Supervisor
Victoria's Secret
2024.03 - 2024.10
Store In-Charge
6ixty8ight
2023.09 - 2024.03
Main Contractor
Aramex/Ninjavan
2016.03 - 2023.05
‘N’ Level Certificate - undefined
Ping Yi Secondary School
Nitec - Aerospace Avionics
Yishun ITE
Section name
Expected salary: $4800 negotiable