Joey Zi Xuan Woo
Singapore,SG
Summary
Proven to excel in fast-paced environments, I leveraged my expertise in reception management and team collaboration at RROOLL to enhance operational efficiency and customer satisfaction. Skilled in confidential information management and fostering positive workplace dynamics, I significantly improved service quality and team performance, contributing to a noticeable increase in sales and customer loyalty.
Overview
3
3
years of professional experience
Work History
Assistant Head Baker
RROOLL
04.2022 - 07.2024
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Managed daily production schedules for timely order fulfillment and customer satisfaction.
- Cultivated a positive work atmosphere by fostering teamwork among staff members.
- Increased customer satisfaction by providing excellent service together with high-quality products.
- Trained junior bakers in advanced baking techniques, improving overall team performance.
- Assisted head baker with inventory management, reducing ingredient spoilage and minimizing costs.
- Implemented quality control measures, resulting in consistent product excellence.
- Optimized ingredient usage by developing creative ways to repurpose excess materials into new products.
- Developed seasonal menu items to attract customers and boost sales.
- Coordinated special event orders, ensuring timely completion and exceptional presentation standards.
- Mentored new team members, fostering a supportive learning environment for skill development.
- Conducted regular equipment maintenance checks for prolonged usage and minimized downtime.
- Improved workflow efficiency by reorganizing workspace layouts and optimizing storage solutions.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Managed all baking operations professionally and handled all problems confidently.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Monitored inventory levels and identified opportunities for cost savings.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Established performance goals and empowered bakers to exceed targets.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Receptionist Administrator
Shakura Pigmentation
07.2024 - 08.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Baker Internship
Barcook
05.2021 - 08.2021
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Education
Baking And Pastry Arts
At-Sunrice Culinary School
04.2022
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Reception Area Maintenance
- Payment Collection
- Mail handling
- Document scanning and digitization
- Document Management
- Appointment Scheduling
- Scheduling appointments
- Supply Management
- Visitor access management
- Confidential information management
Timeline
Receptionist Administrator
Shakura Pigmentation
07.2024 - 08.2024
Assistant Head Baker
RROOLL
04.2022 - 07.2024
Baker Internship
Barcook
05.2021 - 08.2021
Baking And Pastry Arts
At-Sunrice Culinary School
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