Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer and Leadership Experience
Timeline
Generic

Joey Soh

Summary

I am a third-year student from Republic Polytechnic taking a Diploma in Business. I am a motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. I am also killed multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. With my problem-solving skills and creativity, I am confident that I can contribute to the team's success by coming up with innovative solutions.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

HSBC Bank
02.2024 - 03.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Event Organizer

AEVO PTE.LTD
09.2022 - 12.2022
  • I gathered relevant information from the client, such as the child's age, interests, and preferred party theme.
  • Organized and detail-oriented with a strong work ethic. I came up with a detailed plan for the party, including the venue, decorations, activities, and the food catering.
  • Excellent communication skills, both verbal and written. I communicated regularly with the client and agent to ensure everything was going according to plan
  • Self-motivated, with a strong sense of personal responsibility.


Grocery Shopper

NTUC FAIRPRICE
01.2022 - 01.2022
  • I replenished the stock of products and other packing materials to ensure that there was an adequate supply of these materials.
  • Navigated complex customer requests with resourcefulness, leveraging extensive product knowledge to offer suitable alternatives when needed.
  • Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
  • Employed problem-solving skills to address out-of-stock situations creatively while maintaining customer satisfaction levels.
  • Handled customer inquiries promptly and professionally, fostering positive relationships and repeat business.

Education

High School Diploma -

Republic Polytechnic
Singapore
04.2025

Some College (No Degree) - O Level

Hillgrove Secondary School
Singapore

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Microsoft Skills
  • Digital and Event Marketing
  • Effective bilingual in English and Chinese, spoken and written
  • Time Management
  • Attention to Detail

Accomplishments

    Innovation Challenge

    Polaroid Marketing Competition

    iDARE Entrepreneurial Challenge

    Edusave Good Progress Award

    Edusave Award for Achievement, Good Leadership and Service (EAGLES)
    Staff Sergeant NCC Air

Volunteer and Leadership Experience

NorthWest Community Development Council                                      27 May 2023
(Volunteer)


• Use FormsSG to enter their name, address, mobile, and take photo of the selection form.
• Help pick out food items for the residents.
• Replenish food items to the table.


Republic Polytechnic SMC Club                                    March 2023 – April 2023
(Orientation Student Leader)


• Served as a guide for campus tours, pointing out key locations such as the library, student centre, and different eating areas.
• Assisted with registration and class selection, answering questions about course requirements, and offering advice on how to handle the new school life.
• Ran icebreaker activities and team-building exercises to help students get to know each other and feel more comfortable in their new environment.


Hillgrove Secondary School National Cadet Corp (NCC)                     2018 – 2021
(Staff Sergeant)


• I supervised and monitored the performance of cadets during training sessions and exercises, ensuring that they followed safety protocols and instructions.
• I assisted my higher-ups in planning and organizing various activities, such as camps, competitions, and parades. I also provided guidance and support to junior cadets, helping them to develop their skills and knowledge.
• I participated in various training sessions and exercises (such as Precision Drill Squad which allowed me to engage in more skills), both as a leader and as a member of a team. I also attended meetings and events, representing the National Cadet Corps Air, and promoting its values and objectives.

Timeline

Customer Service Representative

HSBC Bank
02.2024 - 03.2024

Event Organizer

AEVO PTE.LTD
09.2022 - 12.2022

Grocery Shopper

NTUC FAIRPRICE
01.2022 - 01.2022

High School Diploma -

Republic Polytechnic

Some College (No Degree) - O Level

Hillgrove Secondary School
Joey Soh