Joey Goh

• Produced training manuals, presentations and resources for enhanced learning.
• Facilitated high-quality training program delivery to teams.
• Implemented cross-training to improve depth of skill sets within teams.
• Evaluated success of training programs and recommended improvements to enhance effectiveness.
• Worked with central management to identify, plan, align, and address training needs.
• Coordinated with leaders to identify training needs and develop targeted solutions.
• Planned and conducted staff trainings with emphasis on recruitment areas.
• Created and maintained detailed training records and reports for management review.
• Developed and executed strategies to improve training program performance.

• Delivered financial advice to clients, proposing strategies to achieve short and long-term objectives for investments, insurance, business and retirement planning.
• Developed, reviewed and optimized savings and investment portfolios.
• Kept an eye on industry trends, market developments and competitor activities to make informed business decisions.
• Ensured consultants provide excellent customer service to clients, addressing their needs, and building strong relationships to foster client loyalty.
• Involved in the process of selecting, and training new financial consultants to ensure they have the knowledge, skills, and regulatory understanding required for their roles.
• Led and managed the agency’s team of consultants, providing guidance, motivation, and support to help them reach their sales targets and professional development goals.
• Ensured that consultants adhere to regulatory requirements set by the Monetary Authority of Singapore (MAS) and other relevant authorities.

• Led HR team to drive hiring success for client facing roles in financial services industry.

• Provided graduates with career guidance and coaching.

• Established relationships with universities and participated in campus recruitment events.

• Drove initiatives to grow the team and business. Increased team from 10 to more than 300 in manpower.

• Involved in key management decisions on overall business strategies.

• Project leader for office expansion and relocation.

• Developed and evaluated sourcing and assessment methods to attract talents.

• Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.

• Conducted telephone and in-person interviews to assess candidate experience and qualifications.

• Built relationships with external recruiters and staffing agencies to access quality talent.

• Implemented innovative recruitment strategies to increase number of high-quality job applicants.

• Created effective talent acquisition training materials that supported culture and performance objectives.

• Handled employee documents such as employment contracts and HR-related letters. In charge of employees’ payroll and benefits.

• Monitored office workflow and administrative processes to keep operations running smoothly.

• Worked closely with organizational leadership and board of directors to guide operational strategy.