JOEY CHAN

• Identify, evaluate and structure high value partnerships independently across luxury, real estate, legal, corporate governance and investment migration ecosystem.
• Manage a diverse personal portfolio of strategic partnerships, ensuring alignment with overall company objectives and goals.
• Lead cross-functional collaboration to ensure seamless integration of partner solutions into the company''s product offerings.
• Influence and Stakeholder Management using soft influence and data-led storytelling to drive buy-in.
• Collaborate across Private Bank Platform for up and downstream referrals.

• Managed and developed a dynamic team of up to 25 Business Development Managers across multiple markets, fostering a culture of performance, accountability, and client-centricity.
• Empowered team members through structured mentorship and data-led insights, resulting in strong individual growth and collective business impact.
• Built and modernised onboarding process & control.
• Spearheaded and curtailed any AML risk exposure by keeping red flags with close discussion and surveillance
• Reviewed onboarding applications for Citigold and Citigold Private Clients, ensuring compliance with global and jurisdictional regulatory standards
• Collaborated with Commercial, Corporate, Private Banks locally and also in oversea jurisdiction
• Known for forging strategic alliances that unlock new client flows and elevate brand presence.
• Journey digital advertising outreach and EDMs with marketing

• Expanded fundraising and engagement through partnership strategies, relationships and event management with corporations, social service agencies, and individuals
• Appointed as the Secretariat for the Philanthropy Committee and acted as the main liaison officer for the members and internal stakeholders
• Maintained impeccable relationship and administrative support to the C-suite members, high profile individuals in Singapore

• Approval of 2000+ KYC proposals (new and periodic), world compliance checks and risk assessments.
• Led a team of up to 16 Relationship Development Managers.
• Responsible for heightened screenings for PEP, sanctions and adverse news and proper disposal.
• Collaborated with Business Development team to increase acquisition numbers including identifying referral intermediaries and corporate channels.
• Ensured all staff are familiar with cross-marketing guidelines.

• Responsible for setting up Singapore office. HQ is in Lugano, Switzerland.
• Built and maintained a strong relationship with banks, law and audit firms.
• Covered and supported areas of Corporate Secretarial and Corporate Legal Governance duties.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

• Supported a Managing Director Senior Advisor and his portfolio of high-net-worth clients, ensuring timely execution of banking transactions, portfolio reviews and service needs with precision and discretion.
• Acted as a trusted liaison and gatekeeper for internal stakeholders, ultra-high-net-worth clients, and external partners, handling confidential matters with professionalism and discretion.
• Maintained strict adherence and regulatory standards, internal controls and client confidentiality protocols while upholding service excellence.

• Led a team of 9 Business Development Managers (BDM), groomed and promoted key members to be Portfolio Managers and Senior BDMs.
• Took on full responsibility of team's Know Your Customer (KYC) checker role.
• Launched a series of sales activities working closely with Corporate division for a few major Corporate accounts with employees tied to Premier Offshore.
• Managed all customer feedback and any escalation from team, curtailing further escalation.
• Acquired and developed strategic relationships with connectors of diverse international client base.
• Won HSBC Service Hero in Q3, 2011
• Member of HSBC Elite Club for 3 consecutive years
• Won Tri Star award for 4 times for quarterly sales
• Won Top Performer in Q3, 2007

MAR 12- OCT 13 VP, TEAM LEADER (promoted)

JAN 10 - MAR 12 AVP, TEAM LEADER (promoted)

JUL 09 - DEC 09 SENIOR PREMIER BDM (promoted)

JUN 06 - JUN 09 OFFSHORE PREMIER ACQUISITION RELATIONSHIP MANAGER (promoted)

OCT 04 - MAY 06 FIRST IMPRESSION OFFICER