Summary
Overview
Work History
Education
Skills
Timeline
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Joerald Caberoy

Joerald Caberoy

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Outlet Manager

Kopitiam Investment Pte Ltd - Singapore
01.2021 - Current
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
  • Answered questions about store policies and addressed customer concerns
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles
  • Managed weekly inventory transactions by creating templates to track optimal food and beverage stock
  • Established objectives to offer team members clear roadmap to help company achieve overall goals
  • Supervised and effectively trained 10 employees to decrease process lags and boost productivity
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends
  • Interacted well with customers to build connections and nurture relationships
  • Trained new employees on proper protocols and customer service standards
  • Trained and guided team members to maintain high productivity and performance metrics
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Assisted in recruiting, hiring and training of team members
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits

Assistant Manager

Kopitiam Investment Pte Ltd - Singapore
04.2019 - 01.2021
  • Providing support to Outlet Manager in ensuring operations team work according to company SOPs and operational workflows
  • Achieved 100% of rental collection when took over task, and recovered outstanding arrears in previous years
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Mentored team members to enhance professional development and accountability in workplace
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Monitored security to protect employees, customers and property
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement

Operations Executive

Kopitiam Investment Pte Ltd - Singapore
09.2015 - 04.2019
  • Providing support to Outlet Manager/ Assistant Outlet Manager in ensuring operations team work according to company SOPs and operational workflows
  • Perform daily visual checks on surroundings for any irregularities, non-compliance's, issues that need to be rectified/ resolved and be attentive to maintenance and cleanliness of common areas
  • Attend to complaints/ feedback's/ esquires from customers, tenants and officers of relevant authorities/ agencies on all aspects of centre operation
  • Maintain good working relationship with relevant authorities/ agencies, tenants and sub-contractors
  • Created staff schedules and encouraged high levels of performance
  • Supervise and provide guidance to licensees and cleaning contractors in achieving hygiene and housekeeping excellence according to authorities requirements
  • Perform daily headcount check on contract cleaners according to contract agreements
  • Ensure cash handling procedures are complied to at all times
  • Actively perform checks on stalls to ensure there is no non-approved increased of food prices within stalls.

Assistant Manager

Wendys Singapore
04.2012 - 09.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Mentored team members to enhance professional development and accountability in workplace
  • Managed over 20 customers call per day
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Created employee schedules to align coverage with forecasted demands
  • Increased employee performance and job satisfaction to strengthen retention and engagement
  • Made hiring recommendations to increase company's productivity and profitability with quality workers
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Defined clear targets and objectives and communicated to other team members
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills

Education

Bachelor of Science - Management Accounting

University of Negros Occidental Recoletos
Philippines
03.1999

Skills

  • Ability to work under pressure
  • Strong ability to communicate effectively with team and customers
  • Hardworking
  • Fast learner
  • Ability to Multitask
  • Have basic knowledge in Microsoft office
  • Creative Problem Solving
  • Coaching and mentoring
  • Employee scheduling
  • Staff training/development

Timeline

Outlet Manager

Kopitiam Investment Pte Ltd - Singapore
01.2021 - Current

Assistant Manager

Kopitiam Investment Pte Ltd - Singapore
04.2019 - 01.2021

Operations Executive

Kopitiam Investment Pte Ltd - Singapore
09.2015 - 04.2019

Assistant Manager

Wendys Singapore
04.2012 - 09.2015

Bachelor of Science - Management Accounting

University of Negros Occidental Recoletos

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Joerald Caberoy