Years of work experience
Joe Pang
Summary
Hard working and dependable community service volunteer with extensive experience in IT and digital media. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with the public. Motivated to maintain satisfaction and contribute to making a difference.
Overview
4
4
50
50
Over community service hours served
Education
Diploma - Information Technology
Singapore Polytechnic
Apr.2022 - Current
Higher Nitec - IT Systems & Networks
ITE College West
Jan.2020 - Apr.2022
Work History
Retail Guest Service Associate
Pictureworks Pte. Ltd.
Oct.2022 - Current
- Capture high-quality photos while creating an individualized memorable experience.
- Communicate and recommend on the variety of products/services available that best meet their needs.
- Edit, produce, and personalize photos into cherished memories.
- Maintained energy and enthusiasm in a fast-paced and ever-changing environment.
Photography Assistant
PhotoPlay Singapore
Dec.2020 - Current
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
- Supported client shoots by helping with equipment setup such as cameras, printers and tripods.
F1 Singapore GP - Ticketing Crew
Singapore GP Pte. Ltd
Sep.2022 - Oct.2022
- Greeted customers with smile and provided friendly, knowledgeable service to customer inquiries related to Formula 1 Singapore Grand Prix.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
Information Technology Intern
Grace Orchard School
Mar.2021 - Jul.2021
- Provided technical support/troubleshooting on incidents.
- Install/configure/maintained network and system infrastructure and applications.
- Performed system and server backup/recovery.
- Conducted functional test on devices/systems and peripherals.
- Debug program/troubleshoot devices/systems and peripherals.
Retail Sales Associate
Challenger Technologies Limited
Sep.2019 - Dec.2020
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join membership programs.
- Maintained clean sales floor and supported the efficient and timely replenishment of sales floor merchandise.
- Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Processed purchases and handled payment transactions using POS system.
Skills
- HTML5/CSS3/JavaScript
- SQL Databases
- UI/UX Design
- Project Management
- Event Coordination & Planning
- Digital Media Production
- Adobe Creative Suite
- Microsoft Office
Accomplishments
- Recipient of ITE CCA Medal, 2022
- Recipient of ITE Service Star Award (Gold), 2021
- Edusave Academic Achievement, Ministry of Education, 2021
- Edusave Award for Achievement, Good Leadership and Service (EAGLES), Ministry of Education, 2021
- ITE Director's List, 2020
Certification
- Standard First Aid, CPR and AED Certified, AC&CS
- Psychological First Aid (Adult-Focused), Mind what Matters
- Introduction to Cybersecurity, Cisco
Volunteering Experience
People's Association (PA)
- Media & Publicity Secretary of Yew Tee Youth Network
- Member of The Quintet Neighborhood Committee
- Parade Production Crew Volunteer for Chingay 2020, 2022 & 2023
North West Community Development Council (NWCDC)
- Vice-Chairman of North West Youth Assembly
Youth Corps Singapore (YCS)
- Media Team Volunteer
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